Shipping was fast and it's easy and intuitive to use, but I really wish there were a lower tension version that I could use for longer. The green is too firm for those of us with grip/hand strength issues that affect ADLs.
Thank you for your 5 star rating! I'm glad that you are happy with the product. Thank you so much for your feedback. We will share it with our team for products improvement. Thanks for being a Vive Health customer! -Warm regards, Alice R-Vive Health
I wish I could only purchase the softer two--no need for the other one because it is too hard with my arthritis. I donated that one to the blood bank to help people donate blood faster by squeezing. It makes a comfortable to grip.
We really appreciate you taking time in leaving us a positive ratings. Should you have any further questions on our products, please let us know and we are to help. Thanks for being a Vive Health customer. Best Regards, Aileen of Vive Health.
Hand Extension Exercisers
Hi Cindy! Thank you for giving us five star rating! Should you have any concern about the Hand Extension Exercisers or any of our products, please don't hesitate to contact us. Thank you so much for being a Vive Health customer! -Warm regards, Gre_Vive Health
I had great customer service on the product I ordered through Amazon. You sent me the missing part, I did not have to go through amazon again and no extra cost to me. Very kind rep....couldn't be happier!! Thank you! also, LOVE the product!
Beverly, thank you for the great review! We are so happy to hear that our Customer Service Team was able to help you out. We appreciate having you as a Vive Health Customer! -Rebecca, Vive Health CS-
Not sure about these.
No instructions on use nor any clue about color code for intensity of grip.
Thomas, I am sorry you didn't receive that information. We are going to send that to you now in an email. Please feel free to reach out to us with any questions or concerns. Thanks for being a Vive Health Customer! -Rebecca, Vive Health CS-
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
5 Year Limited Guarantee
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
Products purchased used or through re-sale are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
After 60 days policy is valid for returns, refunds and exchanges due to product issues only.
Shipping charges are non-refundable.
The term “Lifetime” means the estimated lifetime of the product covered within the specific warranty.