Bought this knee walker for use after an extensive foot and ankle surgery and found it much more affordable than renting as I'll need it for several months. I was fortunate to be able to see one in person at a local medical supply, so I knew I was getting a quality scooter, but it's even better than I expected! It arrived very quickly and was easy to assemble and get started. It's very sturdy but still quite maneuverable and not overly heavy. The cutout knee pad is wonderfully supportive while relieving pressure on the shin, and it is quite comfortable. I purchased a separate cushion but found it unnecessary and less safe as it didn't stay in place well. I needed help from customer service for my initial order, and received competent, caring assistance. My only complaint is that the backpack attachment is too low on the knee walker, and I find it unstructured and a nuisance to have to open and close. I purchased the basket separately and it was a nice upgrade -higher and easier to reach, easy to get items in and out with one hand (so I can hold the handlebar with the other), and nice pockets. I feel that for the price of the knee walker, it would be great to have the choice of backpack or basket when purchasing rather than requiring a separate purchase. Overall, this knee scooter is a very good value and worth the money spent.