I ordered this bed for my mother who is bed bound. It arrived in a timely fashion and was easy to set up. I had to call customer service several times regarding the pressure alarm. All service members were helpful. Ultimately, I needed to return the pump and was assisted by Rebecca to send a return label and return instructions in a very customer friendly manner.
Seems to be working!
Goal was to help with the bed sores. So far they seem to be getting better. Time will tell. Only difference was using this mattress
Hi Judith, thank you for taking the time to share your feedback. We are happy to hear that the product is working out so well for you. Thank you for being a Vive Health Customer! ~Rebecca, Vive Health CS~
This is a great mattress. The alternating pressure mode is awesome. I would recommend this mattress to anyone who is looking for a great air mattress
Hi Hanif, Thank you for giving us five star rating! Should you have any concern about the Alternating Pressure Mattress or any of our products, please don't hesitate to contact us. Thank you so much for being a Vive Health customer! -Warm regards, Gre_Vive Health
Excellent services appreciate quick response mother loves new matress will recommend u to anyone
Hi Fawn, Thank you for the positive review! I'm happy that your mother love the Alternating Pressure Mattress. For any questions about the product, please feel free to contact us anytime :) -Warm regards, Gre_Vive Health
Thankful for Vive
We are so thankful for Becca, our son’s pump went out and she was so understanding, compassionate, and helpful. We spoke with her on Friday evening and had the new pump on Sunday. It has greatly helped my son wto avoid pressure sores and is very comfortable for him. I would definitely recommend this product along with the assurance of great service.
Thomas, thank you for the wonderful review! I am so happy to hear that I was able to get the situation taken care of for you! We appreciate you being a Vive Health Customer!
-Rebecca, Vive Health CS-
What is the purpose of an alternating pressure mattress?
This is a mattress replacement system for home or hospital beds. It has air-filled channels that alternate filling up and decompressing to keep bearing weight off certain areas, and allows blood flow to reach different areas of the body of immobilized or weak patients who cannot shift their weight frequently.
What is included with my purchase? Do I need to purchase anything in addition?
Everything you need is included with your purchase, nothing additional is required. Each unit includes the Vive 8” alternating pressure mattress, the Vive pressure pump, flexible air hose, one replacement air chamber and one patching kit.
How do I know if I need an alternating pressure mattress?
An alternating pressure mattress should be used for patients who are likely to spend more than 15 hours per day in bed or who are classified as medium to high risk of developing pressure ulcers, or bedsores.
How do I set up the alternating pressure mattress?
It’s very easy. Position the mattress on the bed and secure it to the bed using the strap. Connect the mattress feed pipes to the compressor (pump) connector using the flexible hose. Secure the compressor and plug into an outlet. Turn on the mattress and begin use. Make sure the mattress has been fully inflated before positioning the patient on top of it.
How do I adjust the firmness or softness of my alternating pressure mattress?
The air pressure is easily adjusted using the plus and minus buttons on the digital control panel.
Do the air cells cycle?
Yes, the air chambers cycle to redistibute pressure. The air-filled channels alternate from inflating to deflating to help vary the pressure and reduce the risk of pressure sores and ulcers.
What is the cycle time?
Each alternating cycle is approximately 10-12 minutes in length.
What is the pressure range?
The air pressure range is 20 to 80 mmHg.
How loud is the pump?
The pump is very quiet. You will hear a slight hum as the air pressure alternates.
Can you sit the hospital bed up in a sitting position with this mattress?
Yes! The alternating mattress includes a static seating setting for using a hospital bed in the sitting position.
Does the alternating pressure mattress help to avoid/reduce bedsores?
Yes, the alternating pressure mattress is used in prevention and healing of bedsores. It is recommended that bedridden patients be turned and high risk areas inspected regularly.
How do you make the mattress alternate pressure?
The mattress alternates all by itself! Plug the mattress into the wall and allow an hour to fill completely. Once filled, the bed automatically alternates air in every other air panel. As one fills and gets firmer, the others lose air and get softer. This constant alternating helps move the patient’s body and adjusts the pressure points of patients who will be bedridden for extended periods of time.
The nurse recommended a low air loss mattress system. Is this the right product?
This replaces a standard mattress. You need a box springs or hospital style bed frame to put it on. No mattress is required.
Is the pump compatible with 220 volts?
No, the pump is not compatible with 220 volts. It used standard 110V only.
How do I clean my alternating pressure mattress?
To clean your mattress, make sure to disconnect from the electrical outlet. Use a damp towel with mild soap and water to wipe down, and then dry with a soft towel. You can also wipe down with alcohol wipes or light rubbing alcohol.
Can I remove the cover?
Yes, the waterproof cover is removable.
Is the cover waterproof?
Yes, the latex-free cover is completely waterproof.
Do the cells at the head alternate?
No, the three cells at the head of the mattress inflate and stay static to act as a pillow.
How do I patch my alternating pressure pad if it gets a leak?
Which direction does the mattress go on the bed?
The mattress has a “head” and “foot” logo so you know which direction the patient should lay. This is important because the cells below the head do not alternate.
Where can you buy new bladders for them?
In the unlikely event of a bladder that is not properly inflating, try resetting the pump. This may solve the problem. If this does not work, the Vive alternating pressure mattress does include one replacement air chamber and a patching kit for small leaks.
What sizes do the mattresses come in?
This is a twin size-mattress which fits a standard hospital bed frame. The dimensions of the mattress are 80” x 35” x 8”.
Does the mattress fit a hospital bed?
Yes, the mattress fits both regular twin and hospital bed frames.
How thick is this mattress?
It is a comfortable and supportive 8 inches thick.
Is the mattress latex free?
Yes, this mattress is latex free.
Can you fix a punctured tube?
Follow the directions in the bladder patch kit to properly fix a punctured air bladder.
Can you add a mattress pad on top of the mattress cover? Would it impede the airflow?
The mattress pad on top of the mattress will not impede airflow, however, you may find that the mattress is more comfortable without one!
Can I buy the mattress without the pump?
Currently, the mattress and pump are only sold as a set.
How do I prevent pressure ulcers or bedsores?
Get as much movement and activity as possible. Change positions frequently to relieve pressure of prone body areas. Make sure that you are eating and drinking the right things. A healthy and balanced diet with plenty of water will help to prevent these sores. Take regular checks of your skin for any signs of pressure ulcers, and alert your doctor of any signs.
How severe are pressure ulcers?
This depends on the stage or grade of your existing or developing sore. Grade 1- Permanent red spot that is not broken. May feel warm to touch, hard or swollen. Grade 2- Sore is still superficial and may look like a blister or abrasion. Grade 3- Ulcer uses full thickness of the skin and damage is done to the tissues underneath. Grade 4- Most severe. Deep ulcer and damage is done to muscles or bone underneath.
What is the weight limit of this mattress?
The alternating pressure mattress supports up to 350 pounds.
Does the pump need to stay on the floor?
No, the pressure pump has two non-marking hooks that allow the pump to be easily attached to the foot of the bed so it is out of the way.
How big is the pump?
The pump is 10.25” x 3.5” x 4.75”
Fits in almost any seat
Intended for use by those confined to a bed for an extended period of time
Prevents sores that are caused by prolonged bed rest
Power cord attached directly to pump
Electrical Power Supply : 110-120 volts
Position the mattress on the bed and secure to the bed using the straps.
Connect the mattress feed pipes to the compressor (pump) connector using the flexible hose.
Secure the compressor and plug into an outlet.
Turn on the mattress and begin use. Make sure the mattress has been fully inflated before positioning the patient on top of it.
Pump: 10.25” x 3.5” x 4.75”
For best results, wipe down with a damp cloth coated with a detergent product solution or disinfectant
Do not use corrosive cleaning products such as industrial degreasers or acetic solvents
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Ebay.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
Products purchased used or through re-sale are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
After 60 days policy is valid for returns, refunds and exchanges due to product issues only.