I purchased the pad on the basis of a recommendation by my doctor. I ordered the item. It was delivered as promised and I installed it over the mattress on my wife's hospital bed. It was easier to install than I expected. My wife likes it and it helps with her sleeping. Good product and nicely priced.
Hi William, Thank you for giving us a positive rating! I'm glad that you're happy with the pad. Should you have any questions about the your product or any of our products, please don't hesitate to contact us. Thank you so much for being a Vive Health customer! -Warm regards, Sharon_Vive Health
This company is the best in customer care. Prompt efficient and they stand by their product 100%
Hi Joseph, Thank you for taking the time to leave us a positive feedback. We are pleased to hear that you are very satisfied with our customer service. We hope to serve you again soon. Thank you for being a Vive Health customer! -Warm regards, Gre_Vive Health
My husband had flap surgery about 20 years ago and with that he has lots of scaring on hi bottom. He's paralyzed from chest down so he's in bed alot. But also like to travel when he can. We bought this alternating air mattress for home use and it's great! It has a dial so u can change the firmness if this mattress. As I mentioned we like to travel so we took it with us to see how easy it was to transport and set up again. It was so easy to put in the carry box and take with us. We will be purchasing a new one to keeping our van for traveling. I highly recommend this alternating air mattress to any one that is in bed more often that not. It's a great priduct.!
Hi there, thank you for taking the time to share your wonderful feedback. We are happy to hear that the product is working out so great for your husband. Thank you for being a Vive Health Customer! ~Rebecca, Vive Health CS~
Excellent Support. Thank you
Hi Michael, thank you for taking the time to share your feedback. We are always here to provide support. Feel fee to reach out to us at anytime. Thank you for being a Vive Health Customer! ~Rebecca, Vive Health CS~
I can't believe it, is great to sleep on I thought that I have to turn it off and on at night to survive that heat and it doesn't heat up that bad as I realized. I leave it on all day and I run it on one hose. That make the pad that full of air as I thought it is comfortable!
Hi Jason, thank you for taking the time to share your feedback. We are happy to hear that the product is working out so great for you. Feel free to reach out to us with any questions or concerns you may have. Thank you for being a Vive Health Customer! ~Rebecca, Vive Health CS~
What is the purpose of an alternating pressure mattress pad?
Providing relief from bed sores and other skin problems caused by extended bedrest, the alternating pressure mattress pad sits on top of your existing mattress and promotes increased circulation while reducing skin breakage. The variable pressure mattress pad evenly distributes body weight to relieve pressure spots for exceptional support and comfort. Perfect for immobilized or weak patients who cannot shift their weight frequently.
What is included with my purchase? Do I need to purchase anything in addition?
Everything you need to get up and running is included with your purchase. Nothing additional is required.
Each unit includes
Alternating Pressure Pump
Alternating Pressure Pad
Flexible Air Hose
One Year Guarantee
How do I know if my patient needs an alternating pressure mattress pad?
An alternating pressure mattress pad should be used for patients who are likely to spend more than 15 hours per day in bed or who are classified as medium to high risk of developing pressure ulcers, or bedsores. People at higher risk are typically: seriously ill; not mobile; have spinal cord injury; do not eat a proper diet; wear prosthesis; smoke; are incontinent of stool or urine; have diabetes; have COPD or heart failure; have Alzheimer’s, Parkinson’s, or heart failure; or have a broken hip or have had a recent hip surgery.
How does my alternating pressure mattress pad work?
The alternating pressure pad uses the distribution of air that cycles between cells to stimulate blood flow and distribute weight off pressure points.
How do I set up my alternating pressure mattress pad?
How do I adjust the firmness or softness of my alternating pressure mattress pad?
The dial knob on the pressure pump can be easily adjusted to meet your pressure preference. Just turn towards the “+” sign for higher pressure and turn towards the “-” for lower pressure.
How frequently does the air pressure rotate?
The air pressure is rotated throughout the mattress pad about every 6 minutes. There are two main air chambers in the pad that alternate, causing the patient’s weight to shift.
How much does the mattress pad kit weigh?
The entire shipped box weighs just under 9 pounds.
How much does the actual mattress pad weigh?
The mattress pad itself, before it is inflated, weighs 2 pounds.
Is the mattress pad waterproof?
Yes, the mattress pad is completely waterproof.
Will the mattress pad work for someone with severe incontinence?
It will work great for individuals with incontinence, however you can also consider combining the mattress pad with an incontinence bed pad to make cleanup easier.
What is the power source for the alternating pressure pump?
The power source is compatible with standard USA 110V outlets.
Will the mattress pad work on top of a regular bed, not a hospital bed?
Yes, what is great about having the alternating pressure pad overlay is that it very flexible and will work over a standard mattress or hospital bed of any size.
What size bed will the mattress pad fit?
The pad can lay on top of any size mattress but at 36 inches wide, it will cover the equivalent space of a twin size mattress.
Does the mattress pad have flaps to fold over the ends of the bed?
Yes, the pad has flaps on both ends to help keep the mattress pad in place on your bed.
Does the mattress pad have a plastic smell?
Every new item has a very minor new smell right out of the box. This will go away very quickly.
What are the weight restrictions for the mattress pad?
The mattress pad will hold up to 300lbs.
Does the mattress pad generate any additional heat?
No, the circulating air and alternating pressure pad should not not produce any additional heat.
Can the pump hang on the bed?
Yes, the pump features rubber grips to prevent sliding on the floor or a bedside table.
Can the pump be placed on the floor?
Yes, the pump features rubber grips to prevent sliding on the floor or a bedside table.
How loud is the pump?
The pump is surprisingly quiet, even more quiet than a water pump in a small fish tank.
How long can you keep the pump plugged in?
The pump is designed to work continuously so you can keep it plugged in 24/7.
What material is the mattress pad made of?
The mattress pad is made of a durable plastic vinyl material.
I have a cat, can the mattress pad be punctured easily?
It can be punctured, but not very easily. If you have a cat it is best to put a durable sheet over the pad and you will be fine. If it does get punctured a repair kit is included.
How thick is the mattress pad when it is inflated?
The mattress pad is 2.5 inches when fully inflated.
Can the mattress pad be used on a recliner?
The mattress pad is not built for a recliner, but it can work. If the chair is in a reclined position it can go vertically aligned with your body. In a seated position it can go horizontally and run over the edges of the chair.
Can the pressure mattress pad be covered with a fitted sheet?
Yes, a fitted sheet can be placed over the pressure mattress pad.
Does the alternating pressure mattress pad help to avoid/reduce bedsores?
Yes, the alternating pressure mattress pad is used in prevention of bedsores. The mattress will relieve pressure from vulnerable areas so that sores do not develop. We do still recommend traditional further inspection of turning the patient and observing high risk areas regularly, and to not solely rely on the mattress pad.
How do I clean my alternating pressure mattress pad?
To clean your mattress pad, make sure to disconnect from the electrical outlet. Use a damp towel with mild soap and water to wipe down, and then dry with a soft towel. You can also wipe down with alcohol wipes or light rubbing alcohol.
Do the mattress cells inflate all at once?
No, there are two main air chambers in the pad that alternate inflation every six minutes, causing the patient’s weight to shift.
Can I use an extension cord to plug in the mattress pad?
Yes, you can use a grounded and safe extension cord to power the pump.
Is there any latex in the mattress pad?
No, the vinyl is completely latex-free.
Will patients who like to sleep on their side be comfortable on this mattress pad?
Yes, the firm support and variable pressure will make any position comfortable.
Does the mattress pad slide around on the mattress?
No, the pad has flaps on both ends that tuck under your mattress to help keep the mattress pad in place.
Does the mattress pad work on a Sleep Number bed?
Yes, what is great about having the alternating pressure pad overlay is that it very flexible and will work over a standard mattress or hospital bed of any size even a Sleep Number bed.
Does the mattress pad work on a Memory Foam mattress?
Yes, what is great about having the alternating pressure pad overlay is that it very flexible and will work over a standard mattress or hospital bed of any size even a Memory Foam mattress.
Is the alternating pressure mattress pad an alternative for a mattress?
No, this pad is designed to fit on top of a mattress. It should not replace a mattress.
How do I patch my alternating pressure pad if it gets a leak?
Is the mattress pad hot?
No, the pad is not designed to run hot as it circulates air. It is recommended that you use a fitted sheet over the vinyl pad for extra comfort and coolness.
How long is the power cord?
The power cord is about six foot long.
How long is the air hose?
The flexible air hose is 5 feet long
Does the mattress pad have to be inflated before using?
Yes, it is best to plug the mattress in and wait for it to fully inflate before placing the patient on the pad.
Is the mattress pad hard or soft?
The alternating pressure mattress pad provides variable support based on your preferences, from very firm to soft.
Can you travel with this mattress pad?
Yes, the alternating pressure mattress pad is easy to transport with the handled box the kit comes in.
Does the alternating pressure mattress pad come in a Queen or King size?
No, the pad is only available in the twin bed size which is designed to fit more hospital beds.
How big is the pump?
The pump is 10”x4”x3.5”.
What is the voltage of the pump?
The pump is a standard US 110-120V.
For patients confined to a bed for an extended period of time
Prevents sores that are caused by prolonged bed rest.
8W Power cord attached directly to pump
Electrical Power Supply : 110-120 volts
1. Position the mattress pad on the bed, securely tucking the ends of the pad underneath the existing mattress
2. Connect the mattress feed pipes to the compressor (pump) connector using the flexible air hose
3. Secure the compressor to a stable location and plug into an outlet
4. Turn on the mattress and begin inflation
5. Ensure the mattress has been fully inflated before positioning the patient on top of it
Length: 78 inches (when inflated)
Width: 36 Inches
Depth: 2.5 inches (when inflated)
For best results, wipe down with a damp cloth coated with a detergent product solution or disinfectant
Do not use corrosive cleaning products such as industrial degreasers or acetic solvents
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Ebay.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
Products purchased used or through re-sale are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
After 60 days policy is valid for returns, refunds and exchanges due to product issues only.