Arthritis Gloves Vive

Shipping & Return Policy

Shipping For Vive Brand Products

• Free standard shipping on all orders.
• Standard shipping is 3-5 day delivery (it frequently arrives sooner)
• 2-Day & Overnight Delivery is available for an additional charge
• We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally.
• We are unable to ship to PO Boxes or Amazon Lockers
• Orders placed before 6pm EST will typically ship out same business day

Shipping for Oversized Items

Standard ground shipping is Free for all orders over $50 in the continental united states. Orders shipped to Hawaii or alaska will require additional shipping fees.

• Power Scooters

Most travel standard scooters are shipped and delivered within 3-5 business days via ups or fedex. Larger, medium to full sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any Customization options and upgrades may take 1-3 weeks to leave the warehouse.

• Lift Chairs

Depending on model and custom options, delivery can take anywhere from 5 days to 4 weeks. Freight carrier will call to initiate and arrange for specific delivery time and date.

Specialty Shipping Options for Oversized Items

• Second Day/Overnight Shipping

Available for some standard items. Price will vary based on the product and your zip code. The cost will be provided to you during checkout.

• White Glove Delivery

This option provides additional assistance customers. This is fantastic for the elderly or people with limited mobility. Here is a list of the added benefits you get with white glove delivery.

• The item will be shipped to a local agent in your area.
• The agent will inspect the product to make sure it is in proper working condition.
• The agent will then contact you to schedule a delivery time.
• Upon Delivery the agent will assemble the device answer and questions you might have about use.
• Before leaving the agent will clean up the packaging and remove it from your home.
• The cost of white glove delivery varys, it will be listed on the product page when you check out.

• Indoor Delivery

This option allows you the opportunity to get the item carried inside your home. This only applies to homes on the first floor they will not carry the items up stairs. Price varies based on the specific product.

*Some items will require freight delivery. When you are emailed with your order confirmation we will provide you with an estimated shipping date. If you require further shipping information give us a call at 1-800-487-3808.

Return/Exchange Policy for Vive Brand Products

• All Vive Brand products are guaranteed FREE returns or exchanges, we pay the shipping!
• Items are available for return or exchange for a minimum of 60 days after purchase (frequently longer depending on the item's guarantee)
• Please contact us to process your return or exchange

Return/Exchange Policy for Oversized Items

• The Majority of items can be returned within 30 days of the purchase for a full refund. Unlike Vive Products They must be returned at the customers expense. If an item is returned to the wrong address Vive Health reserves the right to charge for any additional shipping fees. If a scheduled pickup with a delivery carrier is missed Vive Health may charge a $10 fee per missed scheduled pickup.
• All Custom made items are non-returnable this will be made clear for you During the checkout process.
• Certain products require a 15% restocking fee. They are included below:
• Scooters, lift chairs, power wheelchairs, vehicle lifts, custom lightweight wheelchairs, cushions and backs, beds, rehab shower commode chairs, parts, therapeutic shoes

Cancellations for Vive Health Products

• We try to ship orders as fast as possible.  We are happy to cancel your order if your shipment has not already been processed. To cancel, please contact our customer support ASAP
• If order has been processed you will have to proceed with return as outlined above.

Cancellations for Oversized Items

• Canceled orders- If the order has been shipped it is subject to standard return policies. You must receive the item then ship it back unused and undamaged.
• Credits- Once your return is verified, Vive Health will issue credit to to card used for the purchase. It can take up to 4 weeks for your card to be credited. If you paid by check or money order, we will issue a check within 30 days.

Guarantee Policy

100% Risk Free Purchase

Every product sold on ViveHealth.com is backed by an industry leading guarantee.  Feel good about shopping because we completely removed the risk.  If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange.  Each product page will specify which the length of the product's guarantee.  

 

Only products purchased through ViveHealth.com are automatically registered in our guarantee program.  Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.