I called Vive Health this afternoon to inquire about a replacement shipment I was expecting. I spoke with Carolina in customer service. She reviewed my account and was able to give me the FedEx tracking number for my shipment. She, also, checked and found that my shipment will arrive in 2 days. Thank you, Carolina, for quickly solving my problem. It was a pleasure talking to you today!
Hello Nancy, thanks a lot for sharing your feedback with us. We are so happy to hear that Carolina was able to resolve your concerns and resolved all your questions in a timely manner. Thanks a lot for choosing Vive! -Alice- Vive Health
Rebecca Origer (Sioux City, US)
I recently had knee replacement surgery and this works great if I have a farther distance to walk as I also need to replace my other knee. This gives me the option st.stop and.rest a couple.minytes before going further. It is also much easier to walk with on uneven ground, gravel or other surfaces . It does fold as well, just not as flat and it's a bit heavier than a straight walker,, but it is more than worth it!!
Thank you very much for this glowing feedback!! We are happy to have you as a customer :) -Carolina- Vive Health CS
Does the Vive bariatric rollator come pre-assembled?
Yes, the bariatric rollator is pre-assembled, only requiring the backrest, handles and storage bin to be snapped into place without special tools.
Is the Vive bariatric rollator heavy duty?
Yes! The bariatric rollator is heavy-duty, made with strong steel, and safely supports up to 500 pounds.
Will a bariatric rollator be helpful for someone with knee pain?
Yes, the bariatric rollator provides stabilizing support for those with limited mobility, relieving pressure on the knees.
What is the width between the handles of the rollator?
The width between the rollator handles is 22”.
What is the height of the seat from the floor?
The Vive bariatric rollator seat sits 22” from the floor.
Can the Vive bariatric rollator be easily folded to take in a car?
Yes, the rollator folds flat for placing in a car.
Is the bariatric rollator height adjustable?
Yes! The rollator handle height can be adjusted from 34” to 38”.
What is the weight limit for the bariatric rollator?
The Vive bariatric rollator safely supports up to 500 pounds.
How wide is the bariatric rollator seat?
The bariatric rollator measures 18” by 13.5”.
Will the bariatric rollator’s hand brakes be easy to use for someone with arthritis?
Yes, the loop hand brakes are designed for easy use.
How much does the Vive bariatric rollator weigh?
The Vive bariatric rollator weighs 27 pounds.
Can I lock the wheels when resting on the rollator seat?
Yes! The wheels lock in place for greater stability when seated.
Does the bariatric rollator fit through interior doors?
The Vive bariatric rollator measures 28.5” in total width. It may require some extra maneuvering to pass through narrow interior doors.
Base when open: 28.5” by 20” by 38”
Width between the handles: 22”
Adjustable Height: 34” to 38”
Seat: 18” by 13.5”
Seat height from the floor: 22”
Storage bin: 20” by 10” by 5”
Wipe down with a damp cloth and disinfectant solution as necessary
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
5 Year Limited Guarantee
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
For products purchased through an authorized reseller, the claim must go through the reseller as Vive Health is unable to confirm proof of purchase.
Products purchased used or through unauthorized resellers are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
The term “Lifetime” means the estimated lifetime of the product covered within the specific warranty.
Customers must report any issues with any product within the first 30 days of purchase. If any defects or damages at arrival are not reported within the first 30 days, then the above warranties would not apply.