Does the electric wheelchair have a neutral/manual mode in case the battery dies while we are out?
Yes! The Vive Mobility electric wheelchair can be placed in freewheel mode by turning the levels located behind each rear wheel. Do not operate the wheelchair in manual mode alone.
Is the electric power chair footrest adjustable?
Yes, the electric power wheelchair footrest plate height, depth and angle can be easily adjusted.
Does the Vive Mobility electric wheelchair come assembled?
The Vive Mobility electric wheelchair arrives partially assembled and requires you to follow a few simple steps before use.
Are the power wheelchair tires solid?
Yes, the Vive compact power wheelchair features solid, inflate-free tires.
Can the universal joystick controller be placed on either wheelchair armrest?
Yes! The joystick controller can be attached to either the left or right wheelchair armrest.
Do I charge the batteries onboard the wheelchair?
Yes, the Vive Mobility wheelchair batteries should only be charged via the charging port on the joystick controller with the included 3-pin charging cable.
How wide is the Vive Mobility power wheelchair?
The Vive Mobility power wheelchair is 24.75” at the widest point.
Can I use my Vive Mobility electric wheelchair in the rain?
No, the Vive Mobility electric wheelchair is not suitable for use in inclement weather. Should it begin raining while using your electric wheelchair, seek shelter immediately and dry the wheelchair thoroughly. Allow it to sit undisturbed for 8 to 12 hours to allow unseen moisture to evaporate.
Is the Vive Mobility electric wheelchair TSA approved?
Yes! The Vive Mobility electric wheelchair is TSA-approved and ideal for air travel, cruise ships and more.
How much does the power wheelchair weigh?
The power wheelchair weighs 151 pounds including the batteries.
Can I drive my Vive Mobility power chair on gravel?
The Vive Mobility electric wheelchair is suitable for some outdoor surfaces such as concrete and pavement. It is not suitable for use over loose gravel.
What is the electric wheelchair’s weight limit?
The Vive Mobility electric wheelchair safely supports up to 300 pounds.
Does the electric wheelchair include the batteries?
Yes! The Vive Mobility electric wheelchair includes two batteries and a 3-pin charging cable.
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
5 Year Limited Guarantee
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
For products purchased through an authorized reseller, the claim must go through the reseller as Vive Health is unable to confirm proof of purchase.
Products purchased used or through unauthorized resellers are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
The term “Lifetime” means the estimated lifetime of the product covered within the specific warranty.
Customers must report any issues with any product within the first 30 days of purchase. If any defects or damages at arrival are not reported within the first 30 days, then the above warranties would not apply.