What is included when I purchase the Vive EMS TENS unit?
The Vive EMS TENS unit includes the base unit, two lead wires, eight electrode pads, three ‘AAA’ batteries, a belt clip and an illustrated manual.
Does the EMS TENS unit come with a carrying case?
The EMS TENS unit does not include a carrying case, but it is exceptionally compact, easily fitting in a pocket or purse.
What are the dimensions of the Vive EMS TENS unit?
The electrotherapy device is 5.5” by 3” by 2”.
What type of batteries do I need for the EMS TENS unit?
The Vive EMS TENS unit operates on three AAA batteries.
Is this a true EMS unit as well?
Yes! The Vive EMS TENS unit features eight EMS modes, nine TENS units and five massage modes.
Will the EMS TENS device relieve chronic pain?
Yes, the EMS TENS unit relieves pain and reduces tension in muscles and joints.
Will the electrotherapy unit help my sciatica back problems?
Yes, the electrotherapy unit provides targeted pain relief which can include back pain. It is important to consult a doctor before using the unit on any area of the body that is painful.
Will the Vive EMS TENS unit help my shoulder pain?
Yes, the Vive EMS TENS unit provides targeted pain relief which can include shoulder, back, leg, arm or wrist pain. It is important to consult a doctor before using the unit on any area of the body that is painful.
Will the EMS TENS unit help my neuropathy?
Yes, the EMS TENS unit provides targeted pain relief which can include nerve pain. It is important to consult a doctor before using the unit on any area of the body that is painful.
How many settings does the EMS TENS unit have?
The Vive EMS TENS unit features eight EMS modes, nine TENS modes and five massage modes with forty intensity levels.
Are the electrode pads reusable?
Yes, the electrode pads are reusable when stored correctly.
How many uses can I get from each electrode pad?
If stored correctly, the included electrode pads should last for at least 20 sessions.
Are the Vive electrode pads sticky?
The pre-gelled pads are flexible and self-adhering, but will not leave a sticky residue behind.
Do I need gel to make the pads stick?
No, the pads are pre-gelled.
For targeted pain relief, reducing stiffness and fatigue in the neck, shoulder, back, arms and legs
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
5 Year Limited Guarantee
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
Products purchased used or through re-sale are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
The term “Lifetime” means the estimated lifetime of the product covered within the specific warranty.
Customers must report any issues with any product within the first 30 days of purchase. If any defects or damages at arrival are not reported within the first 30 days, then the above warranties would not apply.