Thank you for taking the time to share your feedback. We are happy to hear that the product is working well for your needs. Thank you for being a Vive Health Customer!~Rebecca, Vive Health~
Hi Marily, Thank you for giving us a positive rating! I'm glad that you're happy with the Round Ice Packs. Should you have any questions about the your product or any of our products, please don't hesitate to contact us. Thank you so much for being a Vive Health customer! -Warm regards, Sharon_Vive Health
What is the diameter of the gel packs?
Each round gel measures 4” in diameter.
How thick is each gel pack?
Each gel pack is less than 1/4 “ thick.
Can I heat the gel packs up on the stove?
Yes! Bring a pot of water to a boil, then remove from heat. Submerge the gel pack in the near boiling water for seven seconds. Submerge in four-second intervals until the desired temperature is reached.
Are the gel ice packs safe for kids to use?
Yes, the round gel packs are completely non-toxic and safe for everyone.
Can I keep the gel ice packs in a cooler once frozen?
Yes. The gel packs may stay frozen for longer than 20 minutes if the cooler is well-insulated.
How long does it take to freeze the Arctic Flex gel packs?
It will take a minimum of two hours in a standard freezer to reach the optimal temperature for cold therapy.
Will the round gel packs help with swelling?
Yes, the round gel packs provide up to 20 minutes of cold therapy for relief from swelling from injury or surgery.
How many round gel packs do I get?
The Arctic Flex round gel packs come in a set of three or a set of six.
Is the gel pack cover removable?
Yes! The soft fabric cover features a small zipper for easily inserting or removing a round gel pack.
Are the ice packs latex-free?
Yes! Each pack is made with a soft pvc material that is latex-free.
Are the gel packs washable?
Yes, the round packs rinsed with warm water and wiped down with a damp cloth and mild detergent.
Can I use these gel packs under my sleep mask at night?
Although the round gel packs are ideal for reducing eye puffiness, the cooling gel packs should not remain on the skin for longer than 20 minutes.
Will these gel packs work for nursing mothers?
Yes, the soothing gel packs relieve pain and soreness due to breastfeeding.
Does the gel get stiff when frozen?
No, the Arctic Flex gel remains flexible when frozen to contour to the body for effective relief.
Are these round gel packs good for headaches?
Yes! The round gel packs provide soothing relief from headaches, toothaches, eye pain and more.
Is the fabric cover washable?
Yes! The fabric cover should be hand washed in warm water with a mild detergent. Allow to air dry completely before use.
For relieving puffiness, soreness and irritation due to bumps, bruises, sunburn, insect bites and more
Non-toxic clay gel
Instructions for Cold Use:
Place the round gel pack flat in the freezer for a minimum of two hours
Remove from the freezer and place in the fabric cover if desired
Apply to the area to be treated
WARNING: Treatment time should not exceed 15-20 minutes
Instructions for Heated Use:
NOTE:The fabric cover should be removed and gel packs must be room temperature before heating
Place the gel pack on a paper towel in a microwave
Heat the gel pack on High for 7 seconds
Check for desired temperature. If needed, continue to heat in 4-second intervals until the desired temperature is reached
Carefully remove the gel pack from the microwave using a towel
IMPORTANT: While heating, watch the gel pack carefully. If it starts to expand, stop heating immediately.
(Optional) Place the fabric cover on the gel pack and apply the gel pack to the affected area
Do not apply hot therapy for more than 10 minutes at a time
Arctic Flex Round Gel Packs
60 day guarantee
UPC: 818323024470 (Set of 3); 818323024487 (Set of 6)
Product Number: RHB1062PAK3 (Set of 3); RHB1062PAK6 (Set of 6)
Shipping Weight: 9.9 ounces (Set of 3); 1.1 pounds (Set of 6)
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
Products purchased used or through re-sale are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
After 60 days policy is valid for returns, refunds and exchanges due to product issues only.