Edward, thank you for the 4 star rating on our product. We appreciate you being a Vive Health Customer! -Rebecca, Vive Health CS-
Hi Susan! Thank you for taking few minutes of your time to leave us five star rating. Should you have questions or concern about the product, please feel free to contact us. We'll be more than happy to serve you. Have a wonderful day :) Gre_Vive Health
Are the heel cups latex-free?
Yes, the heel cups are completely latex free.
How do I decide what size heel cup I need?
The sizes are based on body weight. If you are under 175 pounds, order the small size. If you are over 175 pounds, order the large.
What materials are the heel cups made of?
The heel cups are constructed from heavy duty PVC plastic.
Can I wear the heel cups in dress shoes?
Yes, the heel cups are designed to be worn in most shoes and boots, including dress shoes.
Can I wear the heel cups in boots?
Yes, the heel cups are designed to be worn in most shoes and boots.
Can I wear the heel cups in socks?
Yes, you can pull your socks on over your heel cups for extra cushioning.
How do I put on the heel cups?
Place the heel cup in your desired shoe over the current insole. If you are going to wear socks, put sock on your foot halfway. Place the heel cup on your heel and pull the sock up over it. Adjust as necessary.
Can I wash the heel cups?
Yes, you may hand wash the heel cups in cold water with a mild detergent and air dry.
Will the heel cups absorb odors?
No, the heel cups are antimicrobial so they will repel bacteria and odors.
Will the heel cups help my plantar fasciitis pain?
Yes, the heel cups are designed to relieve heel and foot pain caused by heel spurs, bone spurs, and plantar fasciitis by absorbing shock and reducing stress on your foot
Are the heel cups durable?
Yes, these heel cups are very heavy duty and will withstand extended wear.
I am on my feet all day at work. Will these heel cups help my feet feel better?
Yes, the heel cups are designed to relieve heel and foot pain and fatigue by absorbing shock and reducing stress on your feet.
Will my feet slip around in the heel cups?
No, the unique honeycomb design will ensure that your feet do not slip while wearing the heel cups.
Why is there a grid on the heel cups?
Acting like a spring, the unique honeycomb design on the base of the heel cup absorbs shocks, evenly distributing pressure to relieve pain and reduce fatigue. The design also reduces slippage for a more comfortable experience.
Cushions and supports the heel by elevating the heel to improve foot posture.
Absorbs shock and redistributes pressure to relieve heel and foot pain and fatigue caused by heel spurs, bone spurs, and plantar fasciitis.
How to Apply:
Place heel cup in your desired shoe over the current insole
For socks, put sock on your foot halfway
Place the heel cup on your heel and pull the sock up over it
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For questions or concerns, call 1-800-487-3808. We're available daily from 8:30am to 9pm EST.
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Standard shipping is 3-5 day delivery (it frequently arrives sooner)
2-Day & Overnight Delivery is available for an additional charge
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
Orders placed before 6 pm EST will typically ship out the same business day
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Ebay.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
Products purchased used or through re-sale are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
After 60 days policy is valid for returns, refunds and exchanges due to product issues only.
Pride Mobility Products
Lifetime Limited Warranty:
For the lifetime of your product from the date of purchase, Pride will repair or replace at our option to the original purchaser, free of charge, any of the following parts found upon examination by an authorized representative of Pride to be defective in material and/or workmanship:
Structural Frame Components which includes:
Two-Year Limited Warranty:
For two (2) years from the date of purchase, Pride will repair or replace at our option to the original purchaser, free of charge, any of the following parts found upon examination by an authorized representative of Pride to be defective in material and/or workmanship:
Motor Brake (electronic function ONLY)
Also, electronic assemblies including:
Any Other Electrical Subassembly
Six-Month Limited Warranty:
The battery is covered by a separate six-month warranty, provided by the battery manufacturer. The batteries are not warranted by Pride.
Reconditioned Units Warranty:
All reconditioned units are covered by a six-month warranty from Pride effective from the date of purchase.
This warranty does not extend to those items which may require replacement due to normal wear and tear.
ABS Plastic Shrouds
Upholstery and Seating
Tires and Tubes
Circumstances beyond the control of Pride
Labor, service calls, shipping, and other charges incurred for repair of the product, unless specifically authorized, IN ADVANCE, by Pride Mobility Products
Repairs and/or modifications made to any part without specific consent from Pride
Exclusions also include components with damage or failure caused by:
Abuse, misuse, accident, or negligence
Battery fluid spillage or leakage
Use other than normal design specifications
Improper operation, maintenance, or storage
NOTE: If there is an increase in the operational noise level in the transaxle, the warranty does not apply. An increase in operational noise level usually occurs due to abusive and excessive strain on the scooter.
NOTE: Gradual deterioration in performance because the battery has been left in a discharged state, left in cold conditions for an extended period of time, or worn out through heavy use is not covered.