Good Day, Thank you for taking the time to share your feedback. We are happy to hear that the product is working well for your needs. Thank you for being a Vive Health Customer!~Rebecca, Vive Health~
Richard Lane (Port Townsend, US)
They mitigate the peripheral neuropathy that fear tipping backwards. Important for a 92yr-old sailor.
Hi there, Thank you for taking the time to share your feedback. We are happy to hear that the product is working well for your needs. Thank you for being a Vive Health Customer!~Rebecca, Vive Health~
Barry Senter (Seattle, US)
Comfortable Heel Cups
These cups worked well in my hiking boots to protect my big heel spur from hurting like crazy. What I found was they could be about 1/4" higher on the back heel side to do a good job of covering the heel bone, and the egg crate design for the cushioning needed to be trimmed off so the cups didn't push my foot so far forward into the toe of the boot. I trimmed off the rear egg crate material so the cup would fit firmly and completely up against the heel of the boot interior.
Hi Barry, thank you for sharing your feedback on the product. We are happy to hear that you were able to get the product to work out for you. Thank you for being a Vive Health Customer! ~Rebecca, Vive Health CS~
Edward Lyda (Kingsport, US)
Plastic Heel Cups
Edward, thank you for the 4 star rating on our product. We appreciate you being a Vive Health Customer! -Rebecca, Vive Health CS-
Susan Bryant (Austin, US)
Hi Susan! Thank you for taking few minutes of your time to leave us five star rating. Should you have questions or concern about the product, please feel free to contact us. We'll be more than happy to serve you. Have a wonderful day :) Gre_Vive Health
Are the heavy-duty heel cups latex-free?
Yes! The ViveSole heel cups are latex-free.
How do I decide what size heel cup I need?
The heel cup sizes are based on US shoe sizes.
What are the heel cushions made of?
The ViveSole heel cups are constructed with flexible, thermoplastic elastomer and is latex-free.
Can I wear the heel cups in dress shoes?
Yes! The flexible heel cups are designed to be worn in most closed-heel shoes and boots, including dress shoes.
Can I wear the heel cups in boots?
Yes, the heel cups easily fit in most boot styles.
Can I wear the heel cups in socks?
Yes, the heel cups may be placed inside socks or hosiery if desired.
How do I put on the heel cups?
Place the heel cup in the shoe over the current insole.
Can I wash the heel cups?
Yes, the ViveSole heel cups should be washed in warm water with a mild detergent and air dry.
Will the heel cups absorb odors?
No, the heel cups effectively repel odor-causing bacteria.
Will the heel cups help my plantar fasciitis pain?
Yes, the heel cups are designed to relieve heel and foot pain caused by heel spurs, bone spurs, and plantar fasciitis by absorbing shock and reducing stress on your foot
Are the heel cups durable?
Yes, these heel cups are constructed with heavy-duty material to withstand extended wear.
I am on my feet all day at work. Will these heel cups help my feet feel better?
Yes, the heel cups are designed to relieve heel and foot pain and fatigue by redistributing the impact of every step.
Will my feet slip around in the heel cups?
The Vivesole heel cups are designed to form to the foot for added stability in any shoe.
Why is there a grid on the heel cups?
Acting like a spring, the double waffle design on the base of the heel cup absorbs the shock of each step, evenly distributing pressure to relieve pain and reduce fatigue. The design also reduces slippage for a more comfortable experience.
For supporting and cushioning the heel to relieve pain and fatigue
Promotes proper foot position to relieve pain due to plantar fasciitis, heel spurs, shin splints and Sever’s disease
Small: US Men's: 4-6.5 / US Women's: 6-8.5
Medium: US Men's: 7-9 / US Women's: 9-11.5
Large: US Men's: 10-14 / US Women's: 12-14.5
Latex-free Thermoplastic Elastomer
Hand wash the heel cups in warm water with a mild detergent
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
5 Year Limited Guarantee
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
For products purchased through an authorized reseller, the claim must go through the reseller as Vive Health is unable to confirm proof of purchase.
Products purchased used or through unauthorized resellers are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
The term “Lifetime” means the estimated lifetime of the product covered within the specific warranty.
Customers must report any issues with any product within the first 30 days of purchase. If any defects or damages at arrival are not reported within the first 30 days, then the above warranties would not apply.