excellent bags... Easy to use they come with 2 straps which are very helpful. No leaks. Works perfectly fine.
Hi Sajid, thanks for leaving us such a wonderful review. We are thrilled that you loved your product.Thank you for being a Vive Health Customer! ~Rebecca, Vive Health CS~
Do I fill the ice bag with ice or fill with water and then freeze it?
The Arctic Flex ice bags are designed to be filled with ice and a bit of cold water, leaving the bag flexible to contour to the targeted area.
Is the cap leak-proof if tipped on its side while in use?
Yes! The ergonomic cap is leakproof for use at any angle.
What are the Arctic Flex ice bags made of?
The Arctic Flex ice bags are made with a soft, yet durable fabric with a waterproof coating.
Are the Arctic Flex ice bags latex-free?
Yes! The ice bags are latex-free.
Can I put the ice bag directly on my skin?
Yes, the ice bags can be used on bare skin or over clothing or a soft towel if desired.
Do the ice bags come with a strap to hold them in place?
Yes! The Arctic Flex ice bags include a fastener strap and extender strap to secure the ice bag in place for hands-free use.
How long is the fastener strap?
The fastener strap is 15” long and includes a 24” extender strap for added length.
Are the ice bags leakproof?
Yes, the ice bags are leak-proof, however, ambient temperature and humidity may produce condensation on the outside of the bag.
Can I fill it with hot water as well?
No, the Arctic Flex ice bags are not designed for heat therapy. For a flexible heat therapy option, the Arctic Flex hot water bottle holds up to two quarts of hot water to relieve common aches and pains.
Can I use this on the back of my neck?
Yes! The ice bags are versatile for use on the neck, shoulder, arm, abdomen, lower back, knee and ankle.
For providing cold therapy to relieve pain, swelling and inflammation
Standard: 6” in diameter
Large: 9” in diameter
Cap size: 3” in diameter
Fastener strap: 15” x 3.75”
Extender strap: 24” x 3”
Latex-free composite material
How to Use:
Gently twist to remove the ergonomic cap
Fill the ice bag with standard or crushed ice and a small amount of cold water
Replace cap, tightening to prevent leakage
Place the Arctic Flex ice bag on the area to be treated for up to 20 minutes
Empty the Arctic Flex ice bag out and allow to dry completely before storage
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
5 Year Limited Guarantee
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
For products purchased through an authorized reseller, the claim must go through the reseller as Vive Health is unable to confirm proof of purchase.
Products purchased used or through unauthorized resellers are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
The term “Lifetime” means the estimated lifetime of the product covered within the specific warranty.
Customers must report any issues with any product within the first 30 days of purchase. If any defects or damages at arrival are not reported within the first 30 days, then the above warranties would not apply.