I ordered two of these expecting that they would require some modification to suit my needs. The ice packs are not what I expected. They are filled with water, and not very much. I think they would have been better off with a 'gel' pack like what my insulin is delivered from the pharmacy with, having a higher specific heat capacity, allowing it to cool for a longer period, and probably freezes at a lower temperature. They also don't fit in the case very well when frozen. I might have went with a firm plastic that fits into the case. The case doesn't insulate very well. It seems the only insulation is a reflective foil-like interior, giving me about 3-5 hours if I am indoors before reaching room temp. A lot of energy is allowed in by condensing humidity on the outside of the case. I'm sure a lot of energy is also conducted through the zipper. I think a hard case with either a vacuum cavity, or foam insulation is what I am looking for. I may just find a thermos that will fit my pens and a small gel pack.
Hi there, We appreciate your feedback on the product. We are sorry to hear you weren't completely satisfied with the item. I want to assure you that I am reporting your concerns to our team. Our product does come with a warranty and the item may be returnable. Please reach out to us directly regarding this. Thank you for being a Vive Health Customer! ~Rebecca, Vive Health CS~
Is the cooling case TSA-approved?
Yes! The cooling case is TSA compliant.
How long will the cooling case keep my insulin cool?
The Vive Precision cooling case will keep the contents cool for up to 8 hours.
How many insulin pens will the case hold?
The cooling case holds up to two insulin needles, three pens and two pen refills.
Is the cooling case insulated?
Yes, the cooling case is lined with an insulating material.
Does the case have a handle or carrying strap?
Yes! The cooling case has a small handle for convenience.
Are the ice packs reusable?
Yes! The ice packs are reusable and can be safely stored in the freezer between uses.
Is the cooling case latex-free?
Yes! The cooling case is latex-free.
Will I be able to carry my Epipen in this case?
Yes, Vive Precision cooling case will hold an Epipen.
For safe storage of insulin and other perishable medications
8.5” by 4.5”
Latex-free ice packs
Remove ice packs and rinse under cool water
Dry immediately with a lint-free cloth
Spot clean the case and folio with a damp cloth and mild detergent
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
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Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
5 Year Limited Guarantee
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
Products purchased used or through re-sale are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
The term “Lifetime” means the estimated lifetime of the product covered within the specific warranty.
Customers must report any issues with any product within the first 30 days of purchase. If any defects or damages at arrival are not reported within the first 30 days, then the above warranties would not apply.