I have had foot issues on and off for 7 years now. I have been on knee walkers for the majority of the time. The walkers I had used included small, thin tires and proved to be dangerous getting around the neighborhood. I have had a few falls, mainly from not paying closer attention to cracks in the pavement, once from sliding on a slick concrete floor in a store. I said to myself that I need a knee walker with all terrain tires. I found this company, Vive Health and purchased their all terrain knee walker. I knew I wasn't going to get a walker like it from the VA and had to pay for one myself so I could hopefully be safer moving about.
I had a little trouble at first assembling the framework but once I got passed that, the rest of the assembly went very smooth. I have to say that I believe I will be much safer, practically gliding over pebbles, loose gravel, dirt, grass, twigs, bark from trees, cracks in the pavement and probably even snow will definitely be better than walkers with the small wheels. Small-wheeled knee walkers should be outlawed to use outdoors. Small-wheeled knee walkers should be restricted to indoor use. I wish the VA would spend their funds more wisely and offer veterans like myself an all terrain knee walker alternative over small-wheeled knee walkers. I have heard the VA spends on average, $300/walker, and this one I bought from Vive Health costs less. This will be the last knee walker I will own, God willing. I am very satisfied with this walker and give it 5 stars.
My other purchase was for a Leg Cast Cover. Since I had foot surgery back in August 2022, I have either had sponge baths, or had assisted showers from Occupational Therapists using trash bags and medical tape to wrap up the foot to prevent water from the splint. When I was ordering the knee walker, I learned that this cover would go completely over the splint I have and allow me to shower. It feels real good being able to take showers without wrapping up my foot in trash bags or having to take sponge baths. This leg cast cover is a great product and I give it 5 stars as well.
Though I still have to deal with the healing process of the foot for several more months, Vive Health is allowing me to take care of myself. These products are going to make a huge difference in my life. Thank you Vive Health!!
Hello Gerald! Thank you so much for your glowing feedback. We are so glad to hear that our Knee Walker and Leg Cast Cover are doing you so well. Please feel free to contact us if you need any further assistance at 1-800-487-3808. Thanks for being a Vive Health Customer. -Angie- Vive Health
Denise (Albuquerque, US)
customer service with Carolina
I ordered the Vive pedal Exerciser through Amazon & when it arrived it was missing the rear leg without which the thing is useless. 2 phone calls & an email later I was able to connect with Carolina at Vive customer support and she solved the issue in about a minute. My other leg is on its way. Thank you Carolina!
Thank you very much for this glowing feedback!! We are happy to have you as a customer :) -Carolina- Vive Health CS
Sonya Frantz (Guymon, US)
Amazing product, arrived in 2 DAYS!!
This is a great product. It goes so many more places with the bigger wheels....folds easily for travel. And I received it in TWO DAYS!! I couldn't be happier with my scooter. Thank you!
Hello Sonya!, Thank you so much for your glowing feedback. We are so glad to hear that our products are doing you so well and that you received it so quickly. Please feel free to contact us if you need any further assistance at 1-800-487-3808. Thanks for being a Vive Health Customer. -Angie- Vive Health
Michael Hinkle (Hillsboro, US)
Knee Walker & Customer Service
So I have to say, I had only had my knee walker about 2 weeks when it broke. Now up to this point I thought this thing was the best thing since sliced bread in the mobility arena. But it was nothing compared to the Customer Service of Vive!!!!!!
I send an email on Dec 30th, (expecting a delay due to the holiday) I received an email that day that they are working on it....
So Monday morning comes around and the emails start flying!!! Long story short, they sent me a complete new knee walker and told me not to return the broken one!!!!!!!
I am also adding this review to Amazon as well, since that is where I purchased the item..
Hello Michael! , thanks a lot for sharing your feedback with us. We are so happy to hear that our team was able to resolve your concerns and resolved all your questions in a timely manner. Thanks a lot for choosing Vive! -Angie - Vive Health.
Diane Flynn (Downers Grove, US)
It’s a beautiful and strong scooter. I am 5ft 6 and it’s too tall for me.
Yes, a removable storage bag is included with your purchase.
Is this an all terrain knee walker?
Yes, the large, 12 inch wheels easily maneuver over indoor and outdoor surfaces such as gravel, dirt and grass.
Do you offer any knee walker accessories?
Yes, every walker purchase includes a detachable storage bag. Additional accessories include a memory foam pad cover or a sheepskin knee platform cover for extra cushioning and support.
What is the recommended tire pressure?
How comfortable is the knee pad?
The foam knee cushion is ergonomically designed to contour to the leg. It allows pressure to be evenly distributed across the knee platform and supplies better air circulation for a comfortable user experience.
How heavy is the knee scooter?
The knee scooter weighs approximately 25 pounds.
How do I get replacement parts?
Call us at 1-800-487-3808 or by email. We would be happy to provide you any parts you need.
How do I assemble my Knee Walker?
Please watch the short assembly video below or click manual icon at the bottom of the page to download directions.
How to Tighten the Steering Column on the Knee Walker?
Matte black steel frame
Resilient foam knee platform
Frame length: 35”
Frame width: 18”
Knee pad platform: 14” by 7”
Knee platform height: 20"-26"
Steering handle height: 38" to 46"
Maximum Weight: 300 pounds
Center injured leg on the knee pad, covering the entire length of the padding.
Standing as straight as possible, propel yourself forward using uninjured leg.
Engage the security lock before attempting to transfer from the knee walker.
To lock the hand brake, pull the brake lever on the handlebar towards you.
To lock the brake system, pull the brake lever towards you and push down on the locking pin on top of the lever. The pin will lock the wheels in place.
How to Adjust the Platform Height:
Loosen locking lever under the knee pad and remove the locking pin.
Adjust knee pad to desired height and replace locking pin to secure it in place.
How to Adjust the Handlebar Height:
Loosen adjustment screw on the handle by turning it counterclockwise until it can be removed.
Adjust the handlebar grip to the desired height.
Tighten the adjustment screw.
How to Fold:
Pull up on the twist lock lever to unsecure the folding joint.
Twist the level counter-clockwise a couple of times to loosen the locking mechanism.
Fold down the twist lock lever and slide it to the left to disengage the lock holding the steering column upright.
Push the steering column back into the folded position.
Remove the knee platform if necessary for more compact storage and portability.
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
5 Year Limited Guarantee
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
For products purchased through an authorized reseller, the claim must go through the reseller as Vive Health is unable to confirm proof of purchase.
Products purchased used or through unauthorized resellers are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
The term “Lifetime” means the estimated lifetime of the product covered within the specific warranty.
Customers must report any issues with any product within the first 30 days of purchase. If any defects or damages at arrival are not reported within the first 30 days, then the above warranties would not apply.