I measured and ordered my neck support. When I received it which was the size 4" I ordered was to big and bulky and uncomfortable. I needed the smaller 3" size. I called Customer Service and Pam was very helpful. I sent them the pictures they requested and she sent me a 3"size which fits perfectly. Because of Covid they said I should not return the first one. I was very pleased with my purchase.
Thank you so much for your great review! We are so happy to hear that our team did an amazing job assisting you! We have shared your feedback with our product development team! Thank you for being a Vive Health Customer-Alice- Vive Health CS
just what i wanted
Miracle relief I could sell door to door
I wish I had gotten this years ago...I had been plagued with neck pain for years.( 73) I spend a lot of time on the computer and I'm sure it was the cause of the pain. Bought an expensive mattress and pillow. No difference. I had weekly neck massages and although it fabulous to get them I still lived with the pain. Thank God I discovered the Vive cervical collar. The minute I put it on I felt relief. I could sell them door to door. I am writing with tears in my eyes because for the first time in years my neck is pain free. Thank you so much. My husband thanks you too because he doesn't hear, " Honey rub my neck.." anymore. A true blessing. For anyone hesitating please take this as the best possible review. Thank you.
Hello Trudy, thank you so much for your great review! We are so happy to hear that the product is working out so good for you! Thank you for being a Vive Health Customer -Alice- Vive Health CS
Chronic headaches no more!!
I have sustained repeated serious injuries to my neck area. I’ve suffered with debilitating migraines and deep pain. E was skeptical about using a neck brace. I purchased this brace to use when sleeping. I use it every night and results are unreal! Migraines and pain have improved 95%! It works!!
Hello Anthony, Thank you so much for your great review, and for sharing your experience with us! We are so happy to hear that the product is working out so good for you. Thank you for being a Vive Health Customer -Veronica S.- Vive Health CS
This neck brace truly is comfortable, soft, not too hot, washable. Customer service was very professional and efficient when I needed help as well. I’ve ordered 3 items and so far all are quality products.
Thank you for your 5 star rating! I'm glad that you are satisfied with our products. Thank you so much for being a Vive Health customer! -Warm regards, Veronica S-Vive Health
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
5 Year Limited Guarantee
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
Products purchased used or through re-sale are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
The term “Lifetime” means the estimated lifetime of the product covered within the specific warranty.