Thank you so much for your feedback. We are so glad to hear about your great experience with our product because we are committed to helping you live better Thanks for being a Vive Health Customer. -Melisa- Vive Health
Will I be able to capture video if my phone is in the phone holder?
Yes! The Vive phone holder leaves the camera lens uncovered to capture images and video while the phone is placed in the holder.
Does the Vive phone holder rotate?
The Vive phone mount holds the phone in a fixed position and does not rotate.
Will this phone mount work with an iPhone 12?
Yes! The Vive phone mount is sized to hold an iPhone 12, however, the Pro versions do not fit the phone mount.
What size handlebar will the phone mount attach to?
The adjustable phone mount easily adjusts to fit handlebar sizes up to 1.75” in diameter.
Can I use this phone holder on a curved handlebar?
Yes, the adjustable band will easily secure to straight or gently curved handlebars.
Can I use the phone mount when my phone is in a case?
Yes, the phone mount can be used with a case as long as the dimensions do not exceed 6” by 3”.
What is the Vive phone mount made of?
The Vive phone mount is made with strong silicone.
Will the phone holder fit my road bike?
Yes, the phone holder works well for bikes, adjusting to fit handlebars with a diameter of 1.75” or less.
For mounting a smartphone on a mobility scooter, knee walker, rollator, bicycle, stroller or shopping cart
3” by 5.5” by 1.5”
Maximum phone size: 6” by 3”
Maximum handlebar diameter: 1.75”
Wipe the phone holder with a damp cloth and mild detergent
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
5 Year Limited Guarantee
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
For products purchased through an authorized reseller, the claim must go through the reseller as Vive Health is unable to confirm proof of purchase.
Products purchased used or through unauthorized resellers are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
The term “Lifetime” means the estimated lifetime of the product covered within the specific warranty.
Customers must report any issues with any product within the first 30 days of purchase. If any defects or damages at arrival are not reported within the first 30 days, then the above warranties would not apply.