I made my purchase on Thursday and received it on Saturday, and a very smooth transaction process. I will review the product itself soon.
Hi Bryan! Thank you for sharing your positive experience with us! We're delighted to hear that your purchase and shipping process went smoothly and that your order arrived quickly. We look forward to hearing your thoughts on the product itself once you've had a chance to review it. If you have any questions or need further assistance, please feel free to reach out. Your satisfaction is our priority, and we're here to help with anything you may need. Enjoy your new product! -Angie- Vive Health.
EDDIE (Myrtle Beach, US)
I OWN A OLDER VIVE.. IT'S GREAT. I NEED SOMETHING THAT IS NOT SO BIG.
Hello Eddie!, Thank you so much for your glowing feedback. We are so glad to hear that our products are doing you so well. Please feel free to contact us if you need any further assistance at 1-800-487-3808. Thanks for being a Vive Health Customer. -Angie- Vive Health
EDDIE (Myrtle Beach, US)
CAN YOU ADJUST THE SPEED?
Hi Eddie! Thanks for your rating. Yes, you can adjust the speed by turning the speed knob on the joystick. Thanks for being a Vive Customer -Angie- Vive Health!
Ms. Diva D (Kansas City, US)
Awesome Power Chair
I purchased the Electric Power Wheelchair for my mother 4 weeks ago. Best decision I could have made so easy to put together I love that it folds up, easy to go from power to manual. My mother really likes her new chair. I took her to the doctor last week she was going fast "I said MOM slow down" well she can't hear so she just went on. LOL
Hello Diva, Thank you so much for your great review! We are so happy to hear that the product is working out so good for you! Thank you for being a Vive Health Customer-Carolina- Vive Health CS
Chandria Johnson (Gonzales, US)
The chair came put together and easy to set up. I am so happy with my new chair.
Hello Chandria, Thank you so much for your great review! We are so happy to hear that the product is working out so well for you! Thank you for being a Vive Health Customer-Alice- Vive Health CS
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
5 Year Limited Guarantee
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
For products purchased through an authorized reseller, the claim must go through the reseller as Vive Health is unable to confirm proof of purchase.
Products purchased used or through unauthorized resellers are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
The term “Lifetime” means the estimated lifetime of the product covered within the specific warranty.
Customers must report any issues with any product within the first 30 days of purchase. If any defects or damages at arrival are not reported within the first 30 days, then the above warranties would not apply.