Carolina helped me return my quad cane for a carbon fiber cane. Both products are outstanding but I prefer the single tip cane to a multi-tip cane. Thanks Carolina!
Hello Jim! , thanks a lot for sharing your feedback with us. We are so happy to hear that Carolina was able to resolve your concerns and resolved all your questions in a timely manner. Thanks a lot for choosing Vive! -Angie - Vive Health.
Patricia Tueting (Park City, US)
Instructions on use would be appreciated.
Unfortunately, my cane arrived without instructions on how to set it up. Included was an Allen wrench which I promptly lost because I did not know what it was for. So, the cane sits in the closet unused.
Please send instructions on how to set set the cane up so that it fits me, and a replacement wrench for the wrench I lost.
Looking forward to using the cane "some day."
Patricia Tueting, Ph.D., 3228 Lower Saddleback Rd, Park City Utah. Thanks
Hi Patricia., Thank you for contacting Vive Health. Please contact us to our direct line 1-800-487-3808 so we can further assists. Have a great day. Alexis from Vive Health - CS
gerald laakso (Apple Valley, US)
Much needed balance
I was not able to use this cane as it was not stable. The base provided no stability as it was uneven. I will be returning it to amazon. .
Hi Gerald, Thank you for letting us know about this. We apologize that our service did not satisfy your expectations. Your feedback helps us get better and we'll strive to do better. Have a great day. Alexis from Vive Health - CS.
Helene Talon (Edgewater, US)
The quad cane is helping me a lot but is not as stable as I was hoping for.
Barbara S. (Edmonds, US)
The quad cane is a great stabilizer and support for me. I chose a purple one for a little more interest!! Why not have fun, too?
Can the quad cane be used for the right hand or left hand?
The quad cane base is easily switched for either left or right-handed use without interfering with your stride.
Does this cane fold up or is it collapsible?
The quad cane is not foldable, however, a folding cane option is available here.
How do I change my cane from right-handed to left-handed?
To adjust the base from right to left, or left to right, first, loosen the tension screw. While pressing the brass locking pin in, turn the quad base to the desired position. Release the locking pin, making sure it engages in the correct hole, then tighten the tension screw.
Does it come assembled?
Yes, the cane arrives fully assembled.
Can the cane be adjusted to 31”?
Yes, the can height can be adjusted in 1” increments ranging from 28” to 37”.
Will this cane work for someone with knee instability?
Yes, the cane will provide added stability on the weak side to reduce slips and falls.
How much does the quad cane weigh?
The quad cane weighs approximately 1.9 pounds.
Does this cane have a weight limit?
Yes, the quad cane is designed to safely support up to 250 pounds.
What are the dimensions of the base?
The quad base is 8” by 6”.
Is there a locking ring to keep it from slipping after adjusting its height?
Yes, the cane has a locking tension screw to ensure the cane is stable and secure.
Can I replace the rubber nonslip caps?
Yes, replacement caps for the quad cane are available here.
What size cane tips does this use?
The cane tips are ½” rubber tips.
How big is the handle?
The handle is 4.5” in length and approximately 1.5” in diameter.
Is there latex in the can grip handle?
No, the handle is latex-free.
Will it stand up on carpeted floors?
Yes, the quad cane is self-standing on any level surface, including carpeting, grass and hard surfaces.
Does it work on stairs?
Yes, the base is compact to safely fit on standard stair treads.
Will the cane stand by itself by my bed or shower?
Yes, the quad cane is self-standing on any level surface.
Can I walk with it outside?
Yes, the cane is suitable for indoor or outdoor use.
Walking aid for greater stability and traction
Height: adjustable range from 28” to 37” in 1” increments
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
5 Year Limited Guarantee
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
For products purchased through an authorized reseller, the claim must go through the reseller as Vive Health is unable to confirm proof of purchase.
Products purchased used or through unauthorized resellers are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
The term “Lifetime” means the estimated lifetime of the product covered within the specific warranty.
Customers must report any issues with any product within the first 30 days of purchase. If any defects or damages at arrival are not reported within the first 30 days, then the above warranties would not apply.