A great experience Great customer service Fast shipping Great product
Hi Mark, Thank you for the five star rating I'm very happy that the Quad Cane exceeded your expectations. Should you have any concern about the cane or any of our products, please don't hesitate to contact us. -Warm regards, Gre_Vive Health
Great Customer Service
Purchased cane for my 81 yr old mother ( needed hip replacement) , she loved it . I later noticed the base was not balanced , and she was not walking steadily. I phoned and they agreed to replace it with a new one . Mom is now walking safely and steadily with the aide of this cane . Thank you
Norma, thank you for the 5 star review! We are so happy to hear that the Quad Cane is working out for your mom. We are also glad to hear that our Customer Service Team was able to help you out in getting the item replaced. Thank you for being a Vive Health Customer! -Rebecca, Vive Health CS-
This is a wonderful gorgeous quad cane. They wrk so good you don't feel like you are falling. You are very steady. Love it.
Mary Jane, thank you so much for the 5 star rating on our Quad Cane. We are happy to hear that you love them as much as we do! We appreciate having you as a Vive Health Customer! -Rebecca, Vive Health CS-
Vibe fixes issue fast!!
Jaydee Therese came to the rescue when my new vice quad cane had a defective handle. A few emails and a new cane was sent to me. Vibe stands by it's products!
Hi Drew, We are so happy to hear that our customer service are able to address the issue to your complete satisfaction. Thank you for being a Vive Health customer! Looking forward to doing business again with you soon :) Regards, Gre_Vive Health
Exactly what I wanted and needed it for very nice quality
Thanks for the great feedback on our Quad Cane. We are very happy that it works perfectly for your needs and we appreciate you taking time leaving us a positive review. Should you have any further questions, please let us know and we are here to help.
Aileen of Vive Health CS
Can the quad cane be used for the right hand or left hand?
The quad cane base is easily switched for either left or right-handed use without interfering with your stride.
Does this cane fold up or is it collapsible?
The quad cane is not foldable, however, a folding cane option is available here.
How do I change my cane from right-handed to left-handed?
To adjust the base from right to left, or left to right, first, loosen the tension screw. While pressing the brass locking pin in, turn the quad base to the desired position. Release the locking pin, making sure it engages in the correct hole, then tighten the tension screw.
Does it come assembled?
Yes, the cane arrives fully assembled.
Can the cane be adjusted to 31”?
Yes, the can height can be adjusted in 1” increments ranging from 28” to 37”.
Will this cane work for someone with knee instability?
Yes, the cane will provide added stability on the weak side to reduce slips and falls.
How much does the quad cane weigh?
The quad cane weighs approximately 1.9 pounds.
Does this cane have a weight limit?
Yes, the quad cane is designed to safely support up to 250 pounds.
What are the dimensions of the base?
The quad base is 8” by 6”.
Is there a locking ring to keep it from slipping after adjusting its height?
Yes, the cane has a locking tension screw to ensure the cane is stable and secure.
Can I replace the rubber nonslip caps?
Yes, replacement caps for the quad cane are available here.
What size cane tips does this use?
The cane tips are ½” rubber tips.
How big is the handle?
The handle is 4.5” in length and approximately 1.5” in diameter.
Will it stand up on carpeted floors?
Yes, the quad cane is self-standing on any level surface, including carpeting, grass and hard surfaces.
Does it work on stairs?
Yes, the base is compact to safely fit on standard stair treads.
Will the cane stand by itself by my bed or shower?
Yes, the quad cane is self-standing on any level surface.
Can I walk with it outside?
Yes, the cane is suitable for indoor or outdoor use.
Walking aid for greater stability and traction
Height: adjustable range from 28” to 37” in 1” increments
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Standard shipping is 3-5 day delivery (it frequently arrives sooner)
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We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
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Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
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Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
Products purchased used or through re-sale are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
After 60 days policy is valid for returns, refunds and exchanges due to product issues only.
Pride Mobility Products
Lifetime Limited Warranty:
For the lifetime of your product from the date of purchase, Pride will repair or replace at our option to the original purchaser, free of charge, any of the following parts found upon examination by an authorized representative of Pride to be defective in material and/or workmanship:
Structural Frame Components which includes:
Two-Year Limited Warranty:
For two (2) years from the date of purchase, Pride will repair or replace at our option to the original purchaser, free of charge, any of the following parts found upon examination by an authorized representative of Pride to be defective in material and/or workmanship:
Motor Brake (electronic function ONLY)
Also, electronic assemblies including:
Any Other Electrical Subassembly
Six-Month Limited Warranty:
The battery is covered by a separate six-month warranty, provided by the battery manufacturer. The batteries are not warranted by Pride.
Reconditioned Units Warranty:
All reconditioned units are covered by a six-month warranty from Pride effective from the date of purchase.
This warranty does not extend to those items which may require replacement due to normal wear and tear.
ABS Plastic Shrouds
Upholstery and Seating
Tires and Tubes
Circumstances beyond the control of Pride
Labor, service calls, shipping, and other charges incurred for repair of the product, unless specifically authorized, IN ADVANCE, by Pride Mobility Products
Repairs and/or modifications made to any part without specific consent from Pride
Exclusions also include components with damage or failure caused by:
Abuse, misuse, accident, or negligence
Battery fluid spillage or leakage
Use other than normal design specifications
Improper operation, maintenance, or storage
NOTE: If there is an increase in the operational noise level in the transaxle, the warranty does not apply. An increase in operational noise level usually occurs due to abusive and excessive strain on the scooter.
NOTE: Gradual deterioration in performance because the battery has been left in a discharged state, left in cold conditions for an extended period of time, or worn out through heavy use is not covered.