It is difficult for one person to put on especially with an injured shoulder. It would also be nice to be able to find information to order additional ice packs so that it can be worn more frequently vs having to wait for the gel pack to get cold again. However, it is very effective when in use and I would give it a 5 and the best that I found to date.
Hi Jeanne, thank you for taking the time to share your feedback. We are happy to hear that overall the product is working out well for you. Feel free to reach out to us with any questions or concerns. Thank you for being a Vive Health Customer and have a nice day! ~Rebecca, Vive Health CS~
It works very well but difficult to put on by yourself
Hi Linda, Thank you for giving us positive rating! Just make sure you have someone to help you put it on. Should you have any concern about the Compression Shoulder Ice Wrap or any of our products, please don't hesitate to contact us. Thank you so much for being a Vive Health customer! -Warm regards, Gre_Vive Health
Shoulder Ice/heat pack
Works well, wish I'd found out about this sooner.
Hi Karen, thank you for the 5 star review. We are happy to hear that the product is working out so well for you. Thank you for being a Vive Health Customer! ~Rebecca, Vive Health CS~
Shoulder ice pack
Hi, Thank you for giving us five star rating! Should you have any concern about the Shoulder Compression Ice Pack or any of our products, please don't hesitate to contact us. Thank you so much for being a Vive Health customer! -Warm regards, Gre_Vive Health
Happy with product but hard to get on by yourself...
Hi Mike, Thank you for giving us five star rating! Should you have any concern about the Compression Shoulder Ice Wrap or any of our products, please don't hesitate to contact us. Thank you so much for being a Vive Health customer! -Warm regards, Gre_Vive Health
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
2-Day Delivery (Business Day) is available for an additional charge.
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
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Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
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Walmart.com: Vive Health
Ebay.com: Vive Health
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Products purchased used or through re-sale are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
After 60 days policy is valid for returns, refunds and exchanges due to product issues only.