Great product and am certain it will be well used. Very easy to use and super quality. I received exceptional and unwavering service from Caroline. She went above and beyond to help with a simple problem I was having. She is exceptional in what she does and is a true "star employee" (totally awesome). It's very seldom that you get customer service of this high calibre. Thank you thank you. It is without hesitation that I suggest that anyone having issues with their arms or shoulder give this product a try. And be certain to get Caroline to be of assistance.
Hi Penny! Thank you so much for your great review! We are so happy to hear that the product is working out so good for you! We are glad to know that Carolina answered all your questions promptly. Thanks for being a Vive Customer! - Vive Health.
Harry Daniel (Brunswick, US)
Had right shoulder surgery a month ago. Doc wanted me to go to PT. Told him didn't want to go to PT because I was afraid they would push me and tear the repairs he made. and a friend had the same surgery by a different doc and he was put in a sling for 6 weeks and is having a terrible time with PT. (I was only in a sling for a week because my doc doesn't want your arm to "lock up".) I told him my friend is on your pully at home (he had surgery in May!) and he said pullies are great. Just started using it a few days ago and will be going back to the doc in 2 weeks. He'll evaluate my progress but I am already using both hands to wash my hair and am shaving with my right hand. Pretty awesome as opposed to my friend.
Hello Harry!, Thank you so much for your glowing feedback. We are so glad to hear that our products are doing you so well. Please feel free to contact us if you need any further assistance at 1-800-487-3808. Thanks for being a Vive Health Customer. -Angie- Vive Health
Leslie Lalumondiere (Monte Rio, US)
Hello Leslie, Thank you so much for your glowing feedback. We are so glad to hear that our products are doing you so well. Please feel free to contact us if you need any further assistance at 1-800-487-3808. Thanks for being a Vive Health Customer. -Alice- Vive Health
Debbie Turner (Leawood, US)
Delivered timely. Being used for shoulder rehab. Works as described. Pleased with results so far.
Thank you so much for your feedback. We are so glad to hear about your great experience with our product because we are committed to helping you live better Thanks for being a Vive Health Customer. -Melisa- Vive Health
Ron R. (Bedford, US)
Shoulder Pulley of High Quality
Excellent Customer Service! Delivery was delayed within USPS, so Vive Health immediately shipped a second pulley UPS Second Day delivery. That's impressive. And the Shoulder Pulley is perfect. Very nicely made compared to others, and of high quality. You can trust Vive Health.
Hi Ron, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks for choosing Vive Health! Alexis from Vive Health - CS.
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
5 Year Limited Guarantee
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
For products purchased through an authorized reseller, the claim must go through the reseller as Vive Health is unable to confirm proof of purchase.
Products purchased used or through unauthorized resellers are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
The term “Lifetime” means the estimated lifetime of the product covered within the specific warranty.
Customers must report any issues with any product within the first 30 days of purchase. If any defects or damages at arrival are not reported within the first 30 days, then the above warranties would not apply.