Hello Ed, We appreciate your feedback and we are so happy to hear that the product is working out so good for you! Thank you for being a Vive Health Customer- Verónica S. - Vive Health CS
What is the knee ice wrap made of?
The Vive knee ice wrap is made with a latex-free neoprene blend that is lightweight and breathable for exceptional comfort.
What are the gel packs made of?
The Arctic Flex gel packs are constructed with a soft vinyl and filled with a nontoxic clay gel.
How many gel packs come with the ice wrap?
The Vive knee ice wrap includes two reusable Arctic Flex gel packs.
Where are the pockets for the gel packs on the brace?
A vertical pocket is located on each side of the knee ice wrap to surround the knee..
What are the dimensions of the gel packs?
Each gel pack measures 9.65” x 4.33”.
How much does each Arctic Flex pack weigh?
Each Arctic Flex gel pack weighs approximately 7 ounces.
Is the knee ice wrap latex-free?
Yes! The knee wrap and gel packs are completely latex-free.
How is the knee ice wrap sized?
The Vive knee ice wrap is adjustable to comfortably fit a knee up to 21” in diameter (measure around the knee). Our brace may be able to stretch to fit larger knees but please note we cannot guarantee comfort past 21”.
Can I run and exercise with the knee ice wrap on?
Yes, the knee ice wrap provides moderate support and allows a full range of motion for everyday activities such as jogging and exercise. It is recommended that the gel packs are not used while exercising.
Can I place the gel packs directly on my knee without the ice wrap?
It is not recommended to place gel packs directly on the skin, however, the gel packs may be wrapped in a light towel for use without the ice wrap.
Is the Vive knee ice wrap washable?
Yes, the neoprene ice wrap is machine washable.
Will the ice wrap provide support for my knee after an injury?
Yes! The knee ice wrap provides moderate support to aid in the healing of sprains, tendonitis, hyperextension and other knee injuries.
Can I wear the knee ice wrap on my elbow as well?
Yes! The versatile design can be used to provide pain-relieving support for the elbow as well.
Can I wear the knee ice wrap on either knee?
Yes, the knee wrap is reversible for use on the left or right knee as needed.
Provides relief for pain and inflammation due to sprains, strains, arthritis, injuries and surgeries
Provides support for the knee or elbow
Brace: 35.25” (L) x 10” (W)
Each gel pack: 9.65” (L) x 4.33” (W)
Weight of each gel pack: 7 ounces
Neoprene blend with polyester, nylon and spandex
Strong fastener material
PVC gel pack exterior
Non-toxic clay gel
How to Use for Cold Therapy:
Place the Arctic Flex ice wrap packs flat in the freezer for a minimum of two hours
Remove from the freezer and secure them in the interior pockets of the knee ice wrap
Apply to the area to be treated
WARNING: Treatment time should not exceed 20 minutes
How to Use for Heat Therapy:
Place the gel packs, side by side, in the microwave on a paper towel or paper plate
Heat on full power for 5 seconds
Remove the gel packs carefully from the microwave and knead to distribute heat evenly
Check for the desired temperature
To reheat, place the gel packs back in the microwave for 5-second intervals until the desired temperature is reached
Place each heated gel pack in one of the two interior pockets
IMPORTANT: While heating, watch the gel packs carefully. If they start to expand, stop heating immediately.
Remove the Arctic Flex gel packs before cleaning
Machine wash the knee ice wrap in cold water with a mild detergent
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
5 Year Limited Guarantee
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
For products purchased through an authorized reseller, the claim must go through the reseller as Vive Health is unable to confirm proof of purchase.
Products purchased used or through unauthorized resellers are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
The term “Lifetime” means the estimated lifetime of the product covered within the specific warranty.
Customers must report any issues with any product within the first 30 days of purchase. If any defects or damages at arrival are not reported within the first 30 days, then the above warranties would not apply.