What is included when I purchase the Vive TENS unit?
You will receive:
Rechargeable internal lithium battery
4 - Electrode Pads
2 - Electrode Cables
1 - USB battery Charger
1 - Mini USB Cable
1 - Wire Roller/Pad Holder
Does the TENS unit come with a carrying case?
No, this unit does not include a carrying case but is small enough to fit in a pocket or purse.
What are the dimensions of the TENS unit?
The unit is 2”x3.75”x.44”.
Does the TENS unit come charged?
It will come partially charged. Make sure to fully charge the unit before using it.
Does the TENS unit come with a wall charger?
Yes, the unit comes with a USB wall charger.
How long does it take to charge the TENS unit?
On average, it will take between 2 and 3 hours to fully charge the lithium battery.
How long does the TENS unit stay charged?
The rechargeable lithium battery has up to a 10 hour charge life.
How do I know when the battery needs to be charged?
There is a battery indicator at the top right of the unit screen.
Can you charge the TENS unit on a 220v?
No, this unit needs a USB and a 110v outlet to charge.
Is there a lock on the TENS unit for travel and transport?
No, with the On/Off toggle switch at the top of the unit, there is no need for a lock.
Is this an EMS unit?
No, this TENS unit delivers electrical currents to your nerves while EMS units deliver electrical currents to your muscles.
Will the TENS unit relieve pain?
Yes, the unit stimulates your nerves which will fatigue and relax your muscles in order to relieve tension and pain as well as increase circulation.
Will the TENS unit help my sciatica back problems?
Yes, the unit provides targeted pain relief which can include back pain. It is important to consult a doctor before using the unit on any area of the body that is painful.
Will the TENS unit help my shoulder pain?
Yes, the unit provides targeted pain relief which can include shoulder, back, leg, arm or wrist pain. It is important to consult a doctor before using the unit on any area of the body that is painful.
Will the TENS unit help my menstrual cramps?
Yes, the unit provides targeted pain relief which can include menstrual cramps but it is important to use caution when using the TENS unit near your uterus while menstruating. It is important to consult a doctor before using the unit on any area of the body that is painful.
Will the TENS unit help my neuropathy?
Yes, the unit provides targeted pain relief which can include nerve pain. It is important to consult a doctor before using the unit on any area of the body that is painful.
How long does a cycle run when using the pre programmed modes on the TENS unit?
The unit has a default setting of 20 minutes per cycle with an automatic shutoff feature.
How do I adjust the length of time for each cycle?
Press and hold the center button until the desired length of time is shown at the top of the screen.
How many settings on the TENS unit are there?
The unit features eight settings, each with two intensity levels.
What are the stimulation settings on the TENS unit?
They are massage, acupuncture, cupping, scraping, beat, sole, ear and combo.
How powerful is the highest simulation setting on the TENS unit?
This unit has 20 levels of intensity.
Will the TENS unit simulate labor pain?
No, the stimulation you receive from this unit will not be painful.
Can I move around while using the TENS unit?
For best results, you should remain seated and still while using the TENS unit.
Are the pads reusable?
Yes, if stored correctly and cleaned regularly, the included electrode pads are reusable.
How many uses can I get from each pad?
If stored correctly and cleaned regularly, the included electrode pads should last for at least 20 sessions.
How Do I program my Vive TENS Unit Device?
How do I clean the pads?
To clean the pads, wipe with a baby wipe or a non-alcohol based cleaning cloth.
Are the pads sticky?
The pads are flexible and self-adhering, but not sticky.
Do I need gel to make the pads stick?
No, the pads are self-adhering for easy and prolonged use.
Can I use the TENS unit on different areas of my body at the same time?
Yes, the unit includes two wires with two pads each so that you can stimulate different body parts at the same time with varying intensities and settings.
Where is the TENS unit made?
The unit is made in China.
Targeted pain relief
Eases tired muscles
Improves blood circulation
Length: 2 inches
Width: 0.44 inches
Height: 3.75 inches
Rechargeable lithium battery
Rechargeable lithium battery
A and B intensity indicator
How to set up:
Unbox all items
Plug the USB battery charger into the unit and into a computer or a wall using the wall adapter
Fully charge the unit. This may take up to 3 hours
Connect the pads to the lead wires
Connect the lead wires to the A and B outlets on the unit
Place the pads on the affected body parts using the included pad position chart.
Turn the unit on.
Press “M” to select your preferred mode.
Begin at the lowest intensity level and work up to your preferred level. Press the “+” and “-” buttons to adjust.
Standard shipping is 3-5 day delivery (it frequently arrives sooner)
2-Day & Overnight Delivery is available for an additional charge
We can ship anywhere in the continental United States (48 States)
Can not ship to Hawaii, Alaska, Puerto Rico or Internationally
We can not ship to PO Boxes or Amazon Lockers
Orders places before 6pm EST will typically ship out same business day
Return / Exchange Policy
Returns or exchanges are free, we pay the shipping!
Items are available for return or exchange for a minimum of 60 days after purchase (frequently longer depending on the item's guarantee)
Please contact us to process your return or exchange
We try to ship orders as fast as possible. We are happy to cancel your order if your shipment has not already been processed.
If order has been processed you will have to proceed with return as outlined above.
100% Risk Free Purchase
Every product sold on ViveHealth.com is backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Ebay.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
Products purchased used or through re-sale are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
After 60 days policy is valid for returns, refunds and exchanges due to product issues only.