Your toilet safety frame is just exactly what we need. My parents toilet tank is curved and so is mine so the safety frame could not be mounted to use. So very disappointed. Back to square one. We need a safety bar for my mom. I love your customer service! I hope a new design for curved tanks can be made available.
We appreciate the five star ratings and for the honest feedback with regard to our Toilet Safety Frame. Should you have any further questions or concerns, please let us know and we are happy to help. Thanks for being a Vive Health customer. Best Regards, Aileen of Vive Health CS.
Like toilet safety frame.
Secure feeling with the Vive toilet safety frame. It helps to get up off the toilet, and very glad to have it. Thank you!
Toilet safety Frame
Excellent product and customer service is the best I've seen!
We appreciate you taking time leaving us a positive ratings, with regard to our product and services. Should you have any further questions, please let us know and we are here to help. Thanks again for being a Vive Health customer. Best Regards, Aileen -Vive Health.
Great customer service!
I was very pleased with the speedy replies to my emails. The product unfortunately didn't work due to our bathroom set up and I received a refund right away. I was impressed with how well made the product is.
Hi Cynthia, Thank you for taking the time to leave us a thoughtful review. I'm glad to hear that you are very satisfied with our customer service but sad that the frame didn't work for your bathroom set up. Hopefully you'll still consider our other line products for your home health needs in the future. Regards, Gre-Vive Health
Toilet Safety Frame
Hi Jane! Thank you for taking few minutes of your time to leave us a positive rating. Should you have questions or concern about the Toilet Safety Frame, please feel free to contact us. Thank you for being a Vive Health customer! Take care :) Regards, Gre-Vive Health
The lightweight toilet rail can be easily disassembled for convenient travel.
Is the width of the handles adjustable?
Yes! The rail handles can be adjusted from 21.5 to 26.5”.
Is it safe to use on a tile floor?
Yes! Each leg is capped with a rubber, non-slip cap for added stability on any surface.
How do I assemble the toilet safety rail?
Detach the existing toilet seat. Position the rail bracket screw holes in alignment with seat holes ensuring the bracket is flush against the toilet. Replace toilet seat lid with original screws and covers. Next, insert rail arms into the rear bracket at the desired width, ensuring the brass locking pins are clearly visible. Insert assist rails into the rail arms and secure with the included snap clips. Adjust the leg height to accommodate the height of the toilet using the brass locking pins.
How high are the armrests?
The toilet safety rail handles are adjustable from 26” to 31.5”.
Will this work with a seat riser?
Yes, the safety rail can be used in addition to a seat riser by adjusting the rail height to a comfortable level.
What is the weight limit for the safety rail?
The rails can safely support up to 300 pounds.
How far apart are the mounting holes on the bracket?
The holes are 5” apart.
Does the toilet safety rail fold so I can carry it in a suitcase?
The toilet rail does not fold but can be taken apart for storage or travel.
How do I clean the handles?
The handles can be wiped down with disinfectant solution.
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For questions or concerns, call 1-800-487-3808. We're available daily from 8:30am to 9pm EST.
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Standard shipping is 3-5 day delivery (it frequently arrives sooner)
2-Day & Overnight Delivery is available for an additional charge
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
Orders placed before 6 pm EST will typically ship out the same business day
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Ebay.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
Products purchased used or through re-sale are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
After 60 days policy is valid for returns, refunds and exchanges due to product issues only.
Pride Mobility Products
Lifetime Limited Warranty:
For the lifetime of your product from the date of purchase, Pride will repair or replace at our option to the original purchaser, free of charge, any of the following parts found upon examination by an authorized representative of Pride to be defective in material and/or workmanship:
Structural Frame Components which includes:
Two-Year Limited Warranty:
For two (2) years from the date of purchase, Pride will repair or replace at our option to the original purchaser, free of charge, any of the following parts found upon examination by an authorized representative of Pride to be defective in material and/or workmanship:
Motor Brake (electronic function ONLY)
Also, electronic assemblies including:
Any Other Electrical Subassembly
Six-Month Limited Warranty:
The battery is covered by a separate six-month warranty, provided by the battery manufacturer. The batteries are not warranted by Pride.
Reconditioned Units Warranty:
All reconditioned units are covered by a six-month warranty from Pride effective from the date of purchase.
This warranty does not extend to those items which may require replacement due to normal wear and tear.
ABS Plastic Shrouds
Upholstery and Seating
Tires and Tubes
Circumstances beyond the control of Pride
Labor, service calls, shipping, and other charges incurred for repair of the product, unless specifically authorized, IN ADVANCE, by Pride Mobility Products
Repairs and/or modifications made to any part without specific consent from Pride
Exclusions also include components with damage or failure caused by:
Abuse, misuse, accident, or negligence
Battery fluid spillage or leakage
Use other than normal design specifications
Improper operation, maintenance, or storage
NOTE: If there is an increase in the operational noise level in the transaxle, the warranty does not apply. An increase in operational noise level usually occurs due to abusive and excessive strain on the scooter.
NOTE: Gradual deterioration in performance because the battery has been left in a discharged state, left in cold conditions for an extended period of time, or worn out through heavy use is not covered.