I ordered my message ball 12/13/20, never received a shipping notification, finally contacted VIVE by email, they said the shipper lost my product, they responded within 4 hours, as they said they would, sent another ball FedX, got it 3 days later, good company to deal with, upset that I didnt get the first one but once notified the problem was promptly handled, I like the fact that it is rechargeable, take it anywhere, hiking etc
Hello David, thank you so much for your great review and understanding through the holiday shipping delays! We are so happy to hear that the product is working out so good for you. Thank you for being a Vive Health Customer -Alice -Vive Health CS
Gift of joy
This was a gift and the person was absolutely delighted! He's a mountain biker and loves that he can use after riding to keep his muscles feeling limber.
Hello RG, Thank you so much for your great review! We are so happy to hear that the product is working out so good for your friend! Thank you for being a Vive Health Customer-Carolina- Vive Health CS
Does the Vive massage ball have an auto-shutoff?
Yes! The Vive vibrating massage ball automatically powers off after ten minutes of use. It is recommended that you allow the massage ball to cool down between sessions to minimize the risk of damaging the device.
Does the vibrating massage ball provide heat too?
Yes! The Vive vibrating massage ball provides therapeutic heat that increases with each intensity level for optimal relief.
How long does the vibrating massage ball take to charge?
The Vive vibrating massage ball takes approximately 1.5 hours to recharge.
How large is the heated massage ball?
The Vive heated massage ball measures 3.5” in diameter.
Does the Vive massage ball include directions?
Yes! The vibrating massage ball includes an illustrated manual.
Is the vibrating massage ball firm?
Yes, the massage ball is firm with a textured silicone exterior to easily roll along the skin.
Will I be able to adjust the vibrations?
Yes! The vibrating massage ball includes three levels of intensity: low, medium and high.
How much does the massage ball weigh?
The Vive vibrating massage ball weighs 0.7 pounds.
Is the massage ball good for plantar fasciitis?
Yes, the Vive vibrating massage ball is great for relieving pain and fatigue in the feet.
Is the massage ball rechargeable?
Yes! The vibrating massage ball includes a charging cable for convenient recharging.
Do I use this on bare skin or over my clothing?
The vibrating massage ball can be safely used over clothing and directly on the skin.
Can I control the heat settings as well?
The heat settings correspond with the intensity levels, raising in temperature as the intensity level increases. The auto mode function slowly raises, then lowers the temperature during the 10-minute session.
For relieving pain, tension and fatigue in the muscles and joints
Ideal for the neck, shoulders, arms, waist, back, thighs, calves and feet
3.5” in diameter
Exterior: latex-free silicone
Before cleaning, ensure the Vive vibrating massage ball is powered off and disconnected from any power source
Wipe the vibrating massage ball down with a clean, dry cloth as needed
Do not expose the massage ball to liquids, moisture or humidity
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
5 Year Limited Guarantee
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
Products purchased used or through re-sale are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
After 60 days policy is valid for returns, refunds and exchanges due to product issues only.
Shipping charges are non-refundable.
The term “Lifetime” means the estimated lifetime of the product covered within the specific warranty.