Thank you for taking the time to share your feedback. We are happy to hear that the product is working well for your needs. Thank you for being a Vive Health Customer!~Rebecca, Vive Health~
Easy to read digital scale. Love the blue display. I love what it is telling me-I dare not question.
Hi Daryl, this review made our day! We are happy to know the product is working out so great for you. Thank you for being a Vive Health Customer! ~Rebecca, Vive Health CS~
Love it and much easier to program than a WW scale I purchased 3-4 years ago that I do not use anymore.
Thank you for the great review. We are thrilled to know that the product is working out so great for you! Thank you for being a Vive Health Customer! ~Rebecca, Vive Health CS~
Tells you 100% truth! 👌
Awesome scale works as described. Very easy to use. As you step on it it goes on it self and after stepping off it turns off it self. And in between that it tells you 100% accurate weight. You might like the number or you might not like the number all I can say is its telling you the reality....lol. 😁 will recommend this to anyone who can handle the truth!!! 👌 Good luck! 👍🙂
Thank you for the great review. We are happy to hear that the product is working out so great for you! Thank you for being a Vive Health Customer! ~Rebecca, Vive Health CS~
It is remarkably accurate and we are very pleased.
Hi David, Thank you for giving us a positive rating! I'm glad that your happy with the product. Should you have any questions about the your product or any of our products, please don't hesitate to contact us. Thank you so much for being a Vive Health customer! -Warm regards, Sharon_Vive Health
Will the digital bathroom scale weigh accurately when placed on a carpeted floor?
No, it is recommended that the scale be used on hard, flat surfaced only for accurate readings.
Does your weight stay on the display after you step off the digital bathroom scale?
The backlit display screen remains lit for a few seconds.
Can I store my scale upright?
Yes, the Vive Precision scale can be stored in an upright position, however, it may need to be reinitialized before using again. To do this, step in the center of the scale, step off and allow to turn off, approximately 10 seconds before stepping on to measure your weight.
Does the Vive digital bathroom scale store my measurements?
No, this scale only displays the current weight.
How do I change the unit of measure on my scale?
To change the unit of measure, locate the UNIT button on the bottom side of the scale in the top right corner. Press the button until your desired unit of measure is displayed on the front display screen. Our scale is capable of measuring in lb, kg, or stone.
What is Step-On Activation?
Step-On activation means as soon as you step on the scale, the device will begin measuring your weight. There is no need to tap to wake up the scale before reading your weight.
What is the best scale for weight loss tracking?
The essential feature of a scale being used for weight tracking is accuracy. If you can not depend on your scale, then there is no way to confidently judge your results. We guarantee accuracy up to 0 .2 lbs so you will know with certainty when you meet your weight loss goals.
How do I initialize my scale?
Lay your scale flat on the ground and press the center of the platform with one foot, or press the UNIT button. The scale will turn on and it should read “0.0”, and then switch off. Your scale is now ready for use. This process must be replicated if the scale is moved; otherwise, once your scale is initialized you may immediately step on the scale to collect your weight.
How do I get the most accurate measurement?
To ensure the most accurate measurement, be sure to place the scale on a hard flat surface. Start your measurement at least 2 hours after waking up or eating. Avoid measuring immediately after exercising, bathing, dining, and drinking; or after using a sauna or jacuzzi. It is important to weigh yourself consistently during the same time slot of the day; using the same scale and in the same location. Re-initialize the scale if it has been out of use for some time, or if it has been moved.
How do I maintain and clean my scale?
Use a dry soft cloth to wipe off dust. For dirt and grime use a soft damp cloth followed by a dry cloth to dry off the device. Do not submerge or immerse your scale in water. To avoid discoloring, damaging, or malfunctioning the scale do NOT use propellants, harmful chemicals, or abrasive materials to clean the scale.
Where should I store my scale?
When storing your scale during non-use it is important to avoid areas where there is water, extreme temperatures, humidity, moisture, direct sunlight, dust, or salt in the air. Avoid places that are risky for shock or drop. Keep away from chemicals and out of reach from infants or children.
How long will the CR2032 lithium batteries last?
The life of the batteries depends on use. For standard use of 1 to 2 measurements per day, the batteries will last over 1 year.
What are the dimensions of the scale?
The scale is 12” by 12” and is 0.75” thick.
Can I use this scale if I have a pacemaker?
Yes! The digital scale is safe for people with people with implanted medical devices such as pacemakers, metal plates, screws or contraceptive appliances.
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
5 Year Limited Guarantee
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
Products purchased used or through re-sale are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
After 60 days policy is valid for returns, refunds and exchanges due to product issues only.
Shipping charges are non-refundable.
The term “Lifetime” means the estimated lifetime of the product covered within the specific warranty.