I called to return it because it was to thick and hard to sit on. I was advised by customer service to donate it and they would give me credit so I donated it to St VincentDe Paul. Service was outstanding especially because I didn't have to return it.
Hi Krieger, thank you for taking the time to leave us a 5 star review. We appreciate having you as a Vive Health Customer! ~Rebecca, Vive Health CS~
The size, comfort, and handle are all perfect!
Hi Adelaide, thank you for the wonderful review. We are happy to hear that the product is working out so great for you. Thank you for being a Vive Health Customer! ~Rebecca, Vive Health CS~
Just what we needed
Hi George, thank you for sharing your feedback. We are happy to hear that the product is working out so great for you. Thank you for being a Vive Health Customer! ~Rebecca, Vive Health CS~
I have had this cushion Around two weeks and I am very disappointed. It is flat already and very uncomfortable to sit on. I would not even rate it a one 😞
Hi Lynn, we are sorry to hear about this happening with the product. We are going to send you an email to get more information. Thank you, Vive Health Customer Service.
A big help
I purchased this for a friend who has difficulty sitting on hard surfaces for any length of time. This has made a huge, positive difference.
Hi Carol, thank you for the 5 star review. We are happy to hear that the product is working out so great for you. Thank you for being a Vive Health Customer! ~Rebecca, Vive Health CS~
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Ebay.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
Products purchased used or through re-sale are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
After 60 days policy is valid for returns, refunds and exchanges due to product issues only.