My Mom loves the seat cushion for her wheelchair. Said it is very comfortable. FedEx made a delivery mistake. Cushion came sooner than expected but delivered to wrong place. Company responded quickly and sent another cushion quickly.
Hello Cindy! We apologize the first cushion didn't get to you on time, but we are so happy to hear that our customer service team was able to help you out in a timely manner! Don't hesitate to contact us for further assistance. Thanks for being a Vive Health customer! -Angie- Vive Health.
Teresa courto (Orleans, US)
My husband is terminal and in constant pain. I tried to order this cushion on line last night to get him some relief. During the the check out process I got so frustrated because I couldn't get things to go through correctly. I just gave up and was so disappointed. First thing this morning, Carolina contacted me and asked if she could help me. I explained what was happening and she immediately went to work helping me get it right. Thank you so much for helping me help my husband!
Hello Teresa!, thanks a lot for sharing your feedback with us. We are so happy to hear that Carolina was able to resolve your concerns and resolved all your questions in a timely manner. Thanks a lot for choosing Vive! -Angie - Vive Health.
Jack Prince (Smyrna, US)
good product, thanks
Hello Jack. Thank you so much for your great review! We are so happy to hear that the product is working out so good for you! Thank you for being a Vive Health Customer-Carolina- Vive Health CS
Alice Everslove this pillow (Enid, US)
Love this pillow.
Hello. Thank you so much for your great review! We are so happy to hear that the product is working out so good for you! Thank you for being a Vive Health Customer-Carolina- Vive Health CS
Barbara Henkel (Sublette, US)
bought this a month ago for my husband (broken pelvis in several places). He says it was a game changer for sitting in wheel chair. says it was money well spent. planning to put it in his semi when he goes back to driving
Hello Barbara, Thank you so much for your great review! We are so happy to hear that the product is working out so good for you! Thank you for being a Vive Health Customer-Carolina- Vive Health CS
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
5 Year Limited Guarantee
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
For products purchased through an authorized reseller, the claim must go through the reseller as Vive Health is unable to confirm proof of purchase.
Products purchased used or through unauthorized resellers are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
The term “Lifetime” means the estimated lifetime of the product covered within the specific warranty.
Customers must report any issues with any product within the first 30 days of purchase. If any defects or damages at arrival are not reported within the first 30 days, then the above warranties would not apply.