Does the Vive wireless TENS unit come with a carrying case?
Yes, the Vive wireless TENs unit includes a compact carrying case for safe storage and travel.
Is the Vive wireless TENS electrode pad latex-free?
Yes, the Vive wireless TENS unit and electrode pad are latex-free.
Does the wireless TENS unit come with a wall charger?
Yes, a charging cable is included for quick, convenient charging.
How long does it take to charge the Vive wireless TENS unit?
The Vive wireless TENS device takes approximately three hours to fully charge.
Can you charge the Vive wireless TENS unit on a 220v?
No, the Vive wireless TENS unit is designed for use with a standard 110v outlet.
Is there a lock on the wireless TENS unit for travel and transport?
No, with the POWER switch at the top of the unit, there is no need for a lock.
How do I attach the electrode pad to the TENS unit?
The pre-gelled electrode pad features two snap-style connectors that fit into the two holes on the back of the wireless TENS unit.
Is this an EMS unit?
No, this wireless TENS unit delivers electrical currents to your nerves while EMS units deliver electrical currents to your muscles.
Will the wireless TENS unit relieve pain?
Yes, the unit stimulates your nerves which will fatigue and relax your muscles in order to relieve tension and pain as well as increase circulation.
Will the wireless TENS unit help my sciatica back problems?
Yes, the unit provides targeted pain relief which can include back pain. It is important to consult a doctor before using the unit on any area of the body that is painful.
Will the Vive TENS unit help relieve my shoulder pain?
Yes! The Vive TENS unit provides targeted pain relief which can include shoulder, back, leg, arm or wrist pain. It is important to consult a doctor before using the unit on any area of the body that is painful.
Will the Vive wireless TENS device help my menstrual cramps?
Yes, the Vive wireless TENS device provides targeted pain relief which can include menstrual cramps but only under the direction of your physician.
Will the wireless TENS unit help my neuropathy?
Yes, the Vive wireless TENS unit provides targeted pain relief which can include nerve pain. It is important to consult a doctor before using the unit on any area of the body that is painful.
How long is a treatment session on the Vive wireless TENS unit?
Each treatment session lasts for 15 minutes with an automatic shutoff feature.
How many settings on the Vive wireless TENS unit are there?
The Vive wireless TENS device features six auto modes, nine manual modes with sixteen intensity levels for customizing every treatment session.
Can I move around while using the Vive wireless TENS unit?
Yes! Designed for active individuals, the Vive wireless TENS device is very portable and can be used while moving around.
Is the electrode pad reusable?
Yes, if stored correctly with the protective film the included gel electrode pad is reusable.
How many uses can I get from the included electrode pad?
If stored correctly with the protective film replaced after each use, the included electrode pad is reusable for up to 30 treatment sessions.
Does the electrode pad leave a sticky spot on your skin?
No, the electrode pads are self-adhering and easy to remove from the skin with no sticky residue.
Do I need gel to make the Vive electrode pad stick?
No, the Vive reusable electrode pad is pre-gelled and self-adhering for easy and prolonged use.
Can I wear the Vive wireless TENS unit under my clothes?
Yes! The Vive wireless TENS device is designed to be discreetly worn under your clothing without detection.
What kind of batteries does the wireless TENS unit use?
The Vive wireless TENS device is powered by a rechargeable battery. The remote control is powered by a CR2032 battery which is included.
Provides targeted relief for acute and chronic pain in the shoulders, arms, waist, back and legs
Aids in improving circulation
TENS unit: 2” by 2”
Electrode pad: 2” by 5”
Remote control: 3.5” by 1.5”
Rechargeable lithium battery
Wipe each piece of the TENS unit with a dry, lint-free cloth
Do not allow the TENS unit, electrode pad or remote to become wet
Replace the protective film on the electrode pad after each use
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
5 Year Limited Guarantee
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
For products purchased through an authorized reseller, the claim must go through the reseller as Vive Health is unable to confirm proof of purchase.
Products purchased used or through unauthorized resellers are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
The term “Lifetime” means the estimated lifetime of the product covered within the specific warranty.
Customers must report any issues with any product within the first 30 days of purchase. If any defects or damages at arrival are not reported within the first 30 days, then the above warranties would not apply.