VOLUNTARY SAFETY RECALL NOTICE
Why are these bed rails being recalled?
Vive Health has become aware the recalled bed rails do not comply with the federal safety standard for adult portable bed rails (16 CFR part 1270) because, when attached to a bed, users can become entrapped within the bed rail or between the bed rail and the side of the mattress, posing a serious entrapment hazard and risk of death by asphyxiation.
In addition, the bed rails do not bear required hazard warning labels. While there have been no injuries reported to date, out of an abundance of caution, Vive Health will be voluntarily refunding the Adult Portable Bed Rails (Models/SKUs LVA1024 and LVA3031BLK) purchased after August 21, 2023.
If you are unsure which model you have, please check the packaging, which may show SKU LVA1024 or LVA3031BLK.
What will Vive Health do?
Vive Health is offering a refund to consumers who have the recalled product and complete the recall steps below.
What we need you to do (Refund Instructions)
- Stop using the Vive Health Bed Rail immediately and remove the bed rail from the bed.
- Using a permanent marker, write “RECALLED” clearly on the upper and lower bed rails.
- Write the buyer’s name on a piece of paper next to the bed rail and take a photo of the marked bed rail showing the word “RECALLED.”
- Email the photo to recalls@vivehealth.com to request your refund.
- After submitting the photo, dispose of the recalled product in accordance with applicable state and local waste disposal requirements.
How to contact us
If you have questions or need assistance, please contact Vive Health:
- Email: recalls@vivehealth.com
- Phone: 1-800-487-3808
- Website: ViveHealth.com (Recalls Page)
If you no longer have the product
If you sold, gifted, or otherwise provided the bed rail to someone else, please forward this notice to the current owner or contact us so we can help ensure they receive this information.
We appreciate your prompt attention to this matter and apologize for any inconvenience this recall may cause.
Sincerely,
Vive Health Recall Coordination Team
Vive Health LLC
8955 Fontana Del Sol Way, Naples, FL 34109
recalls@vivehealth.com | 1-800-487-3808
