The knee recovery bundle includes a Vive cold knee brace with six Arctic Flex gel packs, a hinged knee brace with removable aluminum splints, a 9-ounce container of Dr. Pat’s Ultra Freeze Pain Relieving Gel and a TENS unit complete with eight pre-gelled electrodes.
What is the Vive cold knee brace made of?
The Vive cold knee brace made with a soft, latex-free neoprene blend and strong fastener material.
What are the Arctic Flex gel packs made of?
The Arctic Flex gel packs are made with soft vinyl and filled with a non-toxic clay gel.
How many Arctic Flex gel packs are included in the bundle?
The bundle includes six Arctic Flex gel packs.
Where are the pockets for the gel packs on the cold knee brace?
There are two interior pockets over the knee in the front and one pocket behind the knee.
Can I use the Vive hinged knee brace while working out?
Yes. It is great for workouts. The metal support hinges will help prevent your knee from twisting in unwanted directions. The thermal compression and open patella design will support your knee to reduce re-injury.
What are the hinges for?
The hinges are there to provide extra support to the knee. They keep your knee from bending laterally, which may cause injury.
Are the hinges removable?
Yes, the hinges can be removed for less support and increased flexibility.
Why use a hinged knee brace vs a regular knee brace?
The hinges provide extra support to the knee compared to a regular knee brace. The hinges keep your knee from bending in directions that may injure or re-injure ligaments, tendons. It is great for people who have existing knee problems and want the extra stability while performing athletic activities.
Can I wear the hinged knee brace over clothing?
Yes, the brace can be worn over most clothing.
Can I wear the hinged knee brace under clothing?
Yes, the brace can be worn under most pants, as long as they are not form-fitting.
Does Dr. Pat’s Ultra Freeze Pain Cream need to be refrigerated?
No, the gel is shelf-stable at room temperature.
Does the pain gel have a really strong smell?
The cooling gel does have an initial light menthol smell that quickly dissipates.
What is the percentage of menthol in this gel?
The pain-relieving gel contains 2% menthol.
Does the TENS unit come with a wall charger?
Yes, the unit comes with a USB wall charger.
How long does it take to charge the TENS unit?
On average, it will take between 2 and 3 hours to fully charge the lithium battery.
How long does a cycle run when using the pre programmed modes on the TENS unit?
The unit has a default setting of 20 minutes per cycle with an automatic shutoff feature.
How do I adjust the length of time for each cycle?
Press and hold the center button until the desired length of time is shown at the top of the screen.
How many settings on the TENS unit are there?
The unit features eight settings, each with two intensity levels.
What are the stimulation settings on the TENS unit?
They are massage, acupuncture, cupping, scraping, beat, sole, ear and combo.
Are the included electrode pads reusable?
Yes, if stored correctly and cleaned regularly, the included electrode pads are reusable.
How many uses can I get from each electrode pad?
If stored correctly and cleaned regularly, the included electrode pads should last for at least 20 sessions.
Do I need gel to make the pads stick?
No, the pads are self-adhering for easy and prolonged use.
Can I use the TENS unit on different areas of my body at the same time?
Yes, the unit includes two wires with two pads each so that you can stimulate different body parts at the same time with varying intensities and settings.
For providing relief for knee pain, inflammation and swelling due to arthritis, injury or surgery
Cold knee brace: fits knee circumference up to 21”
Arctic Flex gel packs: 9.5” by 4.25”
Individual gel pack weight: 280 grams (0.62 lb)
Hinged knee brace: fits knee circumference up to 17”
Dr. Pat’s Ultra Freeze gel: 9 ounces
TENS unit: 3.75” by 2” by 0.44”
Cold knee brace: Latex-free neoprene blend
Arctic Flex gel packs: Clay gel filling, nontoxic PVC exterior
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
5 Year Limited Guarantee
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
Products purchased used or through re-sale are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
After 60 days policy is valid for returns, refunds and exchanges due to product issues only.
Shipping charges are non-refundable.
The term “Lifetime” means the estimated lifetime of the product covered within the specific warranty.