Inner Knee Pain Bundle

Shipping for Vive Health Products

• Free standard shipping on all orders $39+
• Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
• We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
• We are unable to ship to PO Boxes or Amazon Lockers
• In the case of a return, shipping charges are non-refundable.

Mobility Scooters

• Ships FREE, within 24 hours
• Delivered in 3-5 business days

Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.

Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.

Vive Health Brand Products

We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk.  If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange.  Each product page will specify which the length of the product's guarantee.  

Only products purchased through ViveHealth.com are automatically registered in our guarantee program.  Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase. 

30 Days

60 Days

One Year 

Two Year 

5 Year Limited Guarantee

Lifetime

Details:

Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:

• Amazon.com: Vive Health Direct
• Walmart.com: Vive Health

Counterfeit or replicas items are not covered by Vive Health's Guarantee policy

For products purchased through an authorized reseller, the claim must go through the reseller as Vive Health is unable to confirm proof of purchase. 

Products purchased used or through unauthorized resellers are not covered. 

Each purchase can only receive one guarantee redemption.  We can not continually refund, replace or exchange your product.

The term “Lifetime” means the estimated lifetime of the product covered within the specific warranty.

Customers must report any issues with any product within the first 30 days of purchase. If any defects or damages at arrival are not reported within the first 30 days, then the above warranties would not apply.

Visit Shipping / Return Policy Page for return related questions or contact us directly at 1-800-487-3808