Charlotte, thanks for the 5 star review! I am happy to hear that this product is working out so great for you! Thanks for being a Vive Health Customer! If you ever have any questions or concerns feel free to reach out to us! -Rebecca, Vive Health CS-
This is our answer for one who has trouble getting seated at a table. Now he can simply sit down sideways on the swivel seat and then swivel/rotate to face the table. Very easy now! Thanks for such a great product, and with fast delivery. I will also use it when recuperating from hip surgery. Oh, we might have to fight over it. LOL
Don't fight over it too hard, you're supposed to be recuperating :) Thank you so much for reaching out about the difference our products are making on your life and well-being.
-Devin Gaa, Vive Health Customer Service
The seat is supposed to swivel, however, due to the way our car seat is made it does not work in our car which is where we needed it. Our car seats are deeper in the middle and the sides are higher. Is there a workaround for this problem?
Thank you for the review. I am sorry to hear about the swivel seat not working in your car. The product works well on many seats, but unfortunately, it can't swivel well in deep bucket car seats. There really isn't a great solution for this problem. The best idea I have would be to put something underneath it, like another cushion. This would make the swivel seat cushion as high as the sides of the car seat, and that would allow it to swivel. If that idea does not resolve the issue, you may return it back to us. I would be more than happy to help you with the return process. Please feel free to call me at 1-800-487-3808. We are open from 9am - 5pm EST Monday through Friday.
Have a wonderful day. :)
Customer Satisfaction Specialist
I tested the swivel seat on places in my house where I usually sit. It did not work well on my living room couch or chair. At least it was hard to swivel when I was sitting on the seat placed on my living room chair and coach. Worked very well on my dining room chairs. I will say that I do not have issues with getting in and out of seats - at least not yet. I had my 75 year old Aunt try it on a road trip we took in the car. She was sitting in the back seat on the swivel seat. I have a Volvo SUV which sits a little higher than a sedan. Her comments were it did make getting out of my car a little easier. Also, when I asked here to look back and see if our fellow travelers were behind us, she was able to do so easily. Cushion is comfortable and the fact that the cover removes for washing is great. Overall, good product.
Thank you for the thoughtful review. I am very happy to hear that you liked the swivel seat. The product works well on many seats, but you may have trouble swiveling on couches and similar seats because they may sink in too much. If you need any help or have questions, please do not hesitate to contact us.
Have a great day. :)
Customer Satisfaction Specialist
I am quite pleased with this product and find it well worth the money. The cushion is sturdy and comfortable and has helped me tremendously. Having had leg surgery, it was quite awkward to get up "gracefully" from the table. I had to pick my leg up to move it off the chair...well, not anymore. Very well made, with a rubber non slip backing so it stays in place. I would highly recommend this for its quality, purpose and comfort.
We hope you are doing better now and are glad to hear the cushion has done well for you. Please keep us up to date and let us know if anything comes up, we will make sure to take care of you:)
Yes, however, the swivel mechanism requires a flat surface to function properly and a car with bucket seats may not be compatible. We recommend measuring to see if the flat part of seat is wide enough to accommodate the cushion.
Will it help my mother get into and out of seated positions?
Yes. This is a great product for anyone suffering from limited mobility and struggle getting into and out of seated positions.
Is it washable?
Yes, the removable velour cover is machine washable.
How high is the cushion?
It is 2.5” high.
Is it safe to use on fabric seats?
Yes, the swivel seat is backed with a textured material to prevent the cushion from sliding on fabric seats.
What is the diameter of the seat cushion?
The seat cushion is 16” in diameter.
Does it have a weight limit?
Yes, the cushion can safely support up to 330 pounds.
Will it work on a regular kitchen chair?
Yes! The swivel seat cushion is suitable for any chair with a flat seat.
Allows users to exit seats without having to strain their body
Ideal for use in cars, chairs, and wheelchairs
Remove cover from cushion
Machine wash on cold
Tumble dry on low heat
Only wash cover, DO NOT wash cushion
Caution: Some vehicle makes and models will not register the weight present on the front passenger seat when using the cushion, resulting in the airbag being automatically turn off.
Standard shipping is 3-5 day delivery (it frequently arrives sooner)
2-Day & Overnight Delivery is available for an additional charge
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally.
We are unable to ship to PO Boxes or Amazon Lockers
Orders placed before 6pm EST will typically ship out same business day
Shipping for Oversized Items
Standard ground shipping is Free for all orders over $50 in the continental united states. Orders shipped to Hawaii or alaska will require additional shipping fees.
Most travel standard scooters are shipped and delivered within 3-5 business days via ups or fedex. Larger, medium to full sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any Customization options and upgrades may take 1-3 weeks to leave the warehouse.
Depending on model and custom options, delivery can take anywhere from 5 days to 4 weeks. Freight carrier will call to initiate and arrange for specific delivery time and date.
Specialty Shipping Options for Oversized Items
Second Day/Overnight Shipping
Available for some standard items. Price will vary based on the product and your zip code. The cost will be provided to you during checkout.
White Glove Delivery
This option provides additional assistance customers. This is fantastic for the elderly or people with limited mobility. Here is a list of the added benefits you get with white glove delivery.
The item will be shipped to a local agent in your area.
The agent will inspect the product to make sure it is in proper working condition.
The agent will then contact you to schedule a delivery time.
Upon Delivery the agent will assemble the device answer and questions you might have about use.
Before leaving the agent will clean up the packaging and remove it from your home.
The cost of white glove delivery varys, it will be listed on the product page when you check out.
This option allows you the opportunity to get the item carried inside your home. This only applies to homes on the first floor they will not carry the items up stairs. Price varies based on the specific product.
*Some items will require freight delivery. When you are emailed with your order confirmation we will provide you with an estimated shipping date. If you require further shipping information give us a call at 1-800-487-3808.
Return/Exchange Policy for Vive Brand Products
All Vive Brand products are guaranteed FREE returns or exchanges, we pay the shipping!
Items are available for return or exchange for a minimum of 60 days after purchase (frequently longer depending on the item's guarantee)
Pleasecontact us to process your return or exchange
Return/Exchange Policy for Oversized Items
The Majority of items can be returned within 30 days of the purchase for a full refund. Unlike Vive Products They must be returned at the customers expense. If an item is returned to the wrong address Vive Health reserves the right to charge for any additional shipping fees. If a scheduled pickup with a delivery carrier is missed Vive Health may charge a $10 fee per missed scheduled pickup.
All Custom made items are non-returnable this will be made clear for you During the checkout process.
Certain products require a 15% restocking fee. They are included below:
We try to ship orders as fast as possible. We are happy to cancel your order if your shipment has not already been processed. To cancel, please contact our customer support ASAP
If order has been processed you will have to proceed with return as outlined above.
Cancellations for Oversized Items
Canceled orders- If the order has been shipped it is subject to standard return policies. You must receive the item then ship it back unused and undamaged.
Credits- Once your return is verified, Vive Health will issue credit to to card used for the purchase. It can take up to 4 weeks for your card to be credited. If you paid by check or money order, we will issue a check within 30 days.
100% Risk Free Purchase
Every product sold on ViveHealth.com is backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Ebay.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
Products purchased used or through re-sale are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
After 60 days policy is valid for returns, refunds and exchanges due to product issues only.