Hello Dale!, Thank you so much for your glowing feedback. We are so glad to hear that our products are doing you so well. Please feel free to contact us if you need any further assistance at 1-800-487-3808. Thanks for being a Vive Health Customer. -Angie- Vive Health
Customer (Stevensville, US)
I love this thing. It adjusts to keep the cold where I need it. It stays in place.
Holistic Healthcare in Albany, LLC (Albany, US)
Definitely Made the Difference
My patients are enjoying the shoulder ice pack. It fits snugly and we don't have to worry about ice pack "drop-offs" during treatment. Will definitely buy again.
Thank you so much for your feedback. We are so glad to hear about your great experience with our product because we are committed to helping you live better Thanks for being a Vive Health Customer. -Melisa- Vive Health
Marnie Bussing (Mesa, US)
Shoulder ice pad
sharla long (Parker, US)
Best shoulder ice pack
This is the best I found. It wraps around and stays on. You don't have to keep putting it back on your shoulder. This company is great for all kinds of getting yourself back to good health. My first item i bought was their knee ice pack. And same with this one it straps on and it also has an ice pack that goes under the knee, so you get ice all around it. It's just a wonderful company. Check it out.
Hi there, Thank you for the great review. We are happy to hear that the product is working out so great for you! Thank you for being a Vive Health Customer! ~Rebecca, Vive Health CS~
Will this brace help with arthritis pain in my shoulder?
Yes! Because the brace supplies compression therapy as well as soothing heat or cold, it will work to relieve arthritis pain in the shoulder.
Can I heat the gel pack in the microwave?
Yes, the gel pack can be heated in the microwave. After an initial 15 seconds, the pack can be heated in 10-second intervals until the desired temperature is reached. It is important to observe the gel pack while heating, stopping the microwave immediately if the gel pack begins to expand.
What are the dimensions of the gel pack?
The Arctic Flex gel pack measures 9” across the top of the shoulder area, 6.5” around the bicep area and measures 9.5” in length.
Do I wear this under or over my clothes?
The cold shoulder support is designed to fit comfortably over lightweight clothing such as an undershirt or tee or directly against the skin under loose fit clothing.
Will this work for both the left and right shoulder?
Yes! The shoulder compression brace is reversible to comfortably fit the left or right shoulder.
What is the maximum arm and chest size?
The cold shoulder brace adjusts to fit bicep sizes up to 21” and chest sizes up to 57” when utilizing the included extender strap.
How do I adjust the compression?
To adjust the compression pad, move the one or both of the fastening tabs outward to increase compression or inward to decrease the level of compression.
Can I wear the brace without the gel pack?
Yes! The brace can be worn with or without the gel pack as needed, however, it may need to be readjusted for therapeutic compression.
Is the chest strap bothersome to women to wear across their breasts?
The chest strap rests just above the average bustline and is adjustable to comfortably accommodate most women.
Is the shoulder brace latex-free?
Yes! The brace is made with a latex-free neoprene blend and the Arctic Flex gel pack is constructed with a soft, latex-free pvc.
How do I clean the cold shoulder brace?
First, remove the Arctic Flex gel pack from the interior mesh pocket. The neoprene brace can then be machine washed in cold water with a mild detergent or hand washed. Air dry the brace completely before use.
For relieving pain and swelling in the left or right shoulder
Great for shoulder sprains and strains as well as post-surgery recovery
Maximum chest circumference: 57”
Maximum bicep circumference: 25”
Extender strap length: 6”
Arctic Flex pack: 9” x 9.5” x 6.5”
Latex-free Neoprene blend
Non-toxic gel pack
How To Use For Cold Therapy:
Place gel pack in the freezer or refrigerate on a flat surface for a minimum of two hours
Place the frozen gel pack in the interior mesh pocket on the shoulder brace and press the fastener to close
How to Use for Heat Therapy:
Place pack in the microwave on a paper towel or paper plate
Heat on full power for 15 seconds
Remove the gel pack carefully from microwave and knead to distribute heat evenly
Check for the desired temperature
To reheat, place the gel pack back in microwave for 10-second intervals until the desired temperature is reached
Place the heated gel pack in the interior mesh pocket on the shoulder brace and press the fastener to close
IMPORTANT: While heating, watch the gel pack carefully. If it starts to expand, stop heating immediately
How to Wear:
Secure the gel pack in the interior mesh pocket if desired
Remove the chest strap from the D-ring on the side of the brace that will be facing forward when worn
With the bicep strap loose, slide the affected arm in the brace positioning the top of the brace on the shoulder
Loop the chest strap behind the back and under the opposite arm before securing it through the D-ring on the front of the brace
Secure the bicep strap, adjusting for comfort
Adjust the compression pad tabs as desired for more compression
Remove gel pack before cleaning
Machine or hand wash in cold water with a mild detergent
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
5 Year Limited Guarantee
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
For products purchased through an authorized reseller, the claim must go through the reseller as Vive Health is unable to confirm proof of purchase.
Products purchased used or through unauthorized resellers are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
The term “Lifetime” means the estimated lifetime of the product covered within the specific warranty.
Customers must report any issues with any product within the first 30 days of purchase. If any defects or damages at arrival are not reported within the first 30 days, then the above warranties would not apply.