Thank you for the 5 star review. Feel free to reach out us with any questions or concerns. Thank you for being a Vive Health Customer! ~Rebecca, Vive Health CS~
Do I wear this under or over my clothes?
The compression knee ice wrap is designed to fit comfortably over lightweight clothing or directly against the skin if desired.
Can I remove the pump for the air bladder?
Yes! The hand pump is removable and the knee wrap also includes a small anchor strap for securing the hose out of the way.
Will this work for either knee?
Yes! The Vive compression knee ice wrap is reversible for use on either the left or right knee.
Is the compression knee wrap latex-free?
Yes! The compression knee wrap is made with a latex-free neoprene blend and the Arctic Flex gel packs are constructed with a soft, latex-free pvc.
Can I get a second set of gel packs to keep ready in the freezer?
Yes! Replacement Arctic Flex gel packs for the compression knee ice wrap can be found here.
Can I heat the ice wrap packs in the microwave?
Yes, the ice wrap packs can be heated in the microwave. After an initial 15 seconds, each pack can be heated in 10-second intervals until the desired temperature is reached. It is important to observe the gel packs while heating, stopping the microwave immediately if the gel packs begin to expand.
What are the dimensions of the knee gel packs?
The Arctic Flex knee ice wrap packs measure 9” by 4”.
Does the knee ice wrap stay soft when the gel packs are frozen?
Yes, filled with a unique clay gel, the ice wrap packs remain flexible when frozen to conform to the knee for targeted relief.
What is the compression knee ice wrap made of?
The Vive compression knee ice wrap is made with a latex-free neoprene blend.
Where are the pockets for the gel packs on the knee wrap?
There are two vertical pockets on the front of the knee and one pocket behind the knee.
How is the knee ice wrap sized?
The Vive knee ice wrap is designed to comfortably fit knees up to 21” in circumference.
Will the compression knee wrap help the pain in my knee from arthritis?
Yes, the compression knee ice wrap will help alleviate pain and inflammation from arthritis and other painful knee conditions.
Relieves pain, swelling and inflammation in the knee due to ACL, arthritis, sports injuries, sprains, strains, muscle fatigue and surgery
Latex-free neoprene/nylon/spandex/polyester blend
Non toxic clay gel
Strong fastening material
Maximum knee circumference: 21”
Knee wrap: 35.25” x 10”
Gel pack: 9” x 4’
Weight of each gel pack: 0.56 pounds
How to Use for Cold Therapy:
Place each ice wrap pack flat in the freezer for a minimum of two hours
Remove from the freezer and secure in the interior pockets of the wrap
Apply to the area to be treated
WARNING:Treatment time should not exceed 20 minutes
How to Use for Heat Therapy:
Place each pack in the microwave on a paper towel or paper plate
Heat on full power for 15 seconds
Remove the gel pack carefully from microwave and knead to distribute heat evenly
Check for the desired temperature
To reheat, place the gel pack back in microwave for 10-second intervals until the desired temperature is reached
Place the heated gel pack in the interior mesh pockets
IMPORTANT: While heating, watch the gel pack carefully. If it starts to expand, stop heating immediately
Spot clean with a damp cloth and mild detergent as needed
Do not submerge in water or machine wash. Doing so may damage the internal air bladder
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
5 Year Limited Guarantee
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
Products purchased used or through re-sale are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
After 60 days policy is valid for returns, refunds and exchanges due to product issues only.