Customer service was wonderful but the mattress toper was too firm for me. If you need very soft, I wouldn't recommend it.
Hi Lisa, thanks for leaving us such a wonderful review. We are thrilled that you loved your product.Thank you for being a Vive Health Customer! ~Rebecca, Vive Health CS~
Love the mattress, took longer to straighten out after unpacking than I expected.
Thank you for taking the time to share your feedback. We are happy to hear that the product is working well for your needs. Thank you for being a Vive Health Customer!~Rebecca, Vive Health~
Soo it is very supportive, but had a couple places that were damaged from the vaccume process. It also does not help to keep me cool as I am sleeping.
We appreciate your feedback on the product. We are sorry to hear you weren't completely satisfied with the item. I want to assure you that I am reporting your concerns to our team. Our product does come with a warranty and the item may be returnable. Please reach out to us directly regarding this. Thank you for being a Vive Health Customer! ~Rebecca, Vive Health CS~
I was having issues with my back hurting so bad when I wake up. This topper feels like I'm sleeping on a cloud. I've gotten the best nights sleep since getting this!!!
This review made our day! We are thrilled to know the product is working out so great for you. Thank you for being a Vive Health Customer! ~Rebecca, Vive Health CS~
I actually bought 2 of these and they’re too wonderful for words! Myself husband is having the best night’s sleep in years. I haven’t seen him get this excited over any product ever. Awesome product at an awesome price.
Thank you for leaving us such a great review. We are thrilled to know the product is working out so great. Thank you for being a Vive Health Customer! ~Rebecca, Vive Health CS~
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
Products purchased used or through re-sale are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
After 60 days policy is valid for returns, refunds and exchanges due to product issues only.