The neck massager is a wonderful device. The massaging rollers change direction every minute and the massage lasts for 15 minutes. Having the heat is a great addition as well. Highly recommend this product.
Thank you so much for your feedback. We are so glad to hear about your great experience with our product because we are committed to helping you live better Thanks for being a Vive Health Customer. -Melisa- Vive Health
Does the massage pillow need to be plugged in?
Yes, the Vive massage pillow requires an electric source provided by the included wall power adapter.
How long is the included power adapter?
The power adapter is approximately 8’ in length.
Can I use the neck massage pillow on other sore muscles?
Yes! The massage pillow can be used to soothe sore muscles in the neck, shoulders, upper and lower back, thighs and calves.
What are the dimensions of the massage pillow?
The Vive massage pillow measures 13” by 8.3” by 3.5”.
Does the Vive massage pillow automatically shut off?
Yes! The Vive massage pillow features an auto shut-off function after each 15-minute session.
Is the neck massage pillow a kneading or vibrating massager?
The Vive neck massage pillow is a deep kneading massager.
Can I use the massage pillow for just heat?
The Vive massage pillow does not have a heat only setting.
Is the portable massage pillow quiet?
Yes! The portable massage pillow produces a quiet hum while in use.
Can I use the massage pillow while lying down?
The massage pillow can be used while standing, seated or reclining, however, it is not suitable for use while sleeping.
How much does the neck massage pillow weigh?
The Vive massage pillow weighs two pounds.
How hot does the massager pillow get?
The Vive massage pillow’s infrared heat provides gentle warmth at 110 degrees
Relax and relieve painfully sore, tired muscles in the neck, shoulder, upper and lower back, thighs and calves
13” by 8.3” by 3.5”
PU leather exterior
Wipe down the massage pillow and removable cover with a dry cloth
Do not use liquids, detergents or abrasive cleaners
Standard shipping is 3-5 business day delivery (it frequently arrives sooner)
We can ship anywhere in the continental United States (48 States); excluding Hawaii, Alaska, Puerto Rico or Internationally
We are unable to ship to PO Boxes or Amazon Lockers
In the case of a return, shipping charges are non-refundable.
Ships FREE, within 24 hours
Delivered in 3-5 business days
Most standard travel scooters are shipped and delivered within 3-5 business days via UPS or FedEx. Medium, large and full-sized mobility/medical scooters are shipped via freight carrier and will arrive within 6-10 business days. Carriers will call to schedule the delivery. Any customization, including options and upgrades, may take 1-3 weeks to leave the warehouse.
Orders shipped to Hawaii, Alaska or Puerto Rico will require additional shipping fees.
Vive Health Brand Products
We offer 100% Risk Free Purchases on Vive Health brand products. Our specially designed products come backed by an industry leading guarantee. Feel good about shopping because we completely removed the risk. If you need to redeem your guarantee you will receive a fast and courteous replacement, refund or exchange. Each product page will specify which the length of the product's guarantee.
Only products purchased through ViveHealth.com are automatically registered in our guarantee program. Purchases through 3rd party channels are only guaranteed if registered within 30 days of purchase.
5 Year Limited Guarantee
Please also note that product must be purchased through Vive Health or an authorized retailer for the guarantee to be valid. Authorized retailers include:
Amazon.com: Vive Health Direct
Walmart.com: Vive Health
Counterfeit or replicas items are not covered by Vive Health's Guarantee policy
For products purchased through an authorized reseller, the claim must go through the reseller as Vive Health is unable to confirm proof of purchase.
Products purchased used or through unauthorized resellers are not covered.
Each purchase can only receive one guarantee redemption. We can not continually refund, replace or exchange your product.
The term “Lifetime” means the estimated lifetime of the product covered within the specific warranty.
Customers must report any issues with any product within the first 30 days of purchase. If any defects or damages at arrival are not reported within the first 30 days, then the above warranties would not apply.